Best Western Port Huron/hospitality Inn

Kola 

on Google

a month ago

My family and I stayed here, and it was possibly the worst hotel experience we have ever had. The property was extremely dated, had a horrible smell throughout and felt dirty and neglected. The room shown when we booked clearly included a sofa, but our room did not have one. When we raised the issue, our concern was dismissed and no effort was made to resolve it. There was no mirror in the bathroom, the elevator could take up to 5 minutes, and the internet stopped working at approximately 9:00 p.m. and remained unavailable u... read more

Katie Schambre 

on Google

a month ago

It's hard to put into words how great this business is. The staff beyond helpful, polite, friendly, always smiling. Beds are super comfortable, absolutely love the coffee machine. The Mananger was very helpful at accommodating myself and my children for an extended stay which she didn't have to do.. The staff makes the hotel feel like family. It's comfortable and clean. They go above and beyond. Their maintenance guy went out of his way to help me secure my license plate to my car, and air up my tires also providing all the ... read more

Chelsea M 

on Google

a month ago

Staff were friendly. The room had an odd odor and the sink wasn’t draining properly. Bedding/room was nice. Refrigerator and microwave in the room. Mattresses are a little too firm for my liking but not horrible. Breakfast was decent; offering choices of scrambled eggs, sausage, potatoes, waffle maker, yogurt, juice, and more. Bread/muffin selection and fruit were gone by/before 9am (breakfast served until 10am). Elevator is sketchy; extremely slow and there’s a loud clunk when you go down to the first floor. Disappointed ch... read more