Best Western Plus Pontoon Beach

Wesley Burnett 

on Google

2 days ago

I rarely leave negative reviews, but I feel this stay deserves honest feedback. Upon arrival, we were informed that the elevator had been out of service for three weeks. This was never disclosed before booking. My wife has a bad knee, and despite mentioning that at check-in, we were assigned a room on the third floor. The hotel did not appear very busy, so it was disappointing that no effort was made to accommodate us with a lower-floor room. We were also told the pool was available, but when we went to look at it, there was... read more

Denise Ross 

on Google

2 days ago

The worst hotel I have ever stayed at!!!! When making the reservation I stated it would be a late check out because we were driving from out of state. Firstly we get here at midnight, we get here and say sorry elevator is broken. I’m like what if I was in a wheel chair? He said I would give an option to refund. At midnight? After driving 9 hours n exhausted. The hotel should have called to make sure the reservation was still wanted. We asked for late check out. He said no problem I’ll write a note on the desk. Despite that a... read more

Devin Hurt 

on Google

3 weeks ago

Its a 3 star hotel, so nothing fancy. Location is decent, with easy access to a few places to eat and a couple of gas stations. Short drive into STL. 

Suresh Dhakal 

on Google

4 weeks ago

We had completely finished the toilet paper in the room after one person used it [they had almost finished single roll], so I called the front desk to inform them that there is no more toilet paper. The staff member who answered was very rude and told me to come get it myself because she “didn’t have housekeeping and was the only one available.” A few minutes later, I heard something being thrown on the ground followed by a very loud knock at the door. It was the toilet paper left outside. The entire interaction felt disresp... read more

Britt Bush 

on Google

a month ago

Decent hotel at a reasonable price. We stayed here for a few nights before an event in St Louis, and wished we stayed here instead of the much more expensive major hotel chain (rhymes with Hilton) we stayed at in downtown St Louis. Rooms were decent, breakfast was good, and plenty of parking was available. The desk staff was hard to find when we checked in and out, and another customer complained to me about it when we were both trying to locate someone.