Best Western Plus Northwest Inn & Suites

Brigham Iraheta 

on Google

2 months ago

You can't even talk to them. I've called 3 times and someone picks up and within 2 seconds they hang up. 

Jude 

on Google

4 months ago

Terrible stay. We walked into the room and immediately found a wasp inside and visible mold on the curtain above the AC unit. That alone is unacceptable. What made it worse was the front desk’s response—they were not accommodating at all, despite the clear issue. Instead of helping, one of us had to kill the wasp ourselves, which is not something guests should ever have to do. Between the mold, the insect problem, and the lack of concern from staff, this place clearly doesn’t prioritize cleanliness or guest safety. I would n... read more

Trucking Fry 

on Google

5 months ago

I made the mistake of ACCIDENTALY booking a night with this establishment, when trying to book my stay in Houston, TX. After realizing my mistake, I promptly called customer service. They called this establishment, and requested they cancel my reservation as it was an accidental book. They refused. After getting off the phone with customer service. I called the hotel myself. Explained to the front desk receptionist that it was an accident. That I am a professional driver in a commercial vehicle. He stated they had truck park... read more

Stitchin by the River Studio 

on Google

6 months ago

Absolutely will not stay at this hotel again. Communication is horrible. Stayed and ac went out in room. Had to move my mother (78 yr old mother) due to room kept getting hotter and hotter at 9pm at night. Complained asked for room to be taken care of…..never received a call back from anyone. I had to call 2 weeks later to get an answer. Will NEVER STAY HERE AGAIN AND WILL NEVER RECOMMEND THUS HOTEL.