Best Western Plus Bourbonnais Hotel & Suites

Ollie Owsley 

on Google

2 days ago

This was, without a doubt, the worst hotel experience we have ever had. To begin with, our room was not properly cleaned. There was hair and food debris throughout the floor, which was extremely disappointing and unacceptable. However, the most serious issue occurred later that night. At approximately 10:00 p.m., the general manager, Chris, gave our hotel room key to a complete stranger. According to him, he “misheard” the name the person provided in the lobby and, as a result, gave this individual access to our room. The pe... read more

Miss Kionna 

on Google

3 days ago

When I arrived the staff were very friendly, and I was checked in quickly. The hitel provides breakfast, thats nice. When I first entered my room, the trash was full, the toilet was sticky, shower curtain had black spots along the bottom, there was a breakfast sausage and an empty reeses wrapper on the floor under the light and two condiment sauces in the fridge. The bed was made but theres no way the room was cleaned. 

GT Ratliff 

on Google

a week ago

Our stay was excellent, ty 😎 

McKenzie Starr 

on Google

a week ago

This location was incredibly dirty. The first room I was given smelled very strongly of cigarette smoke and perfume to cover up the smoke, so I requested a room change. The second room I was given had a very strong odor and was quite grimy - the grout in the bathroom had caked in dirt and grime, the towels had hairs in them, the sink and countertop were streaky and poorly wiped down. I chose not to take a shower because I forgot my shower shoes and was too grossed out by the bizarre staining in the tub. The rest of the room ... read more