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Best Western Palace Inn & Suites
- Hotels
- Big Spring, TX
About this business
Location details
915 Lamesa Hwy, Big Spring, TX, 79720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst Customer Service Worst beds Bad breakfast Very VERY disrespectful staff Staff would not allow me to speak to a manager or a GM. Will never use Best Western again because of this location in BiG Springs Texas due to the me attitude of Vicky Patel and Briana Was woke. Up at 3am and they did not want to be accountable. Not hot water,
Really good. However, they are doing some repairs and upgrades.
I would not stay here again. We arrived at 9pm after traveling a long time ready to shower and rest but when we checked in they said they had no running water and we agreed to stay because they assured us it would come on by latest 11 pm. We checked on and there was still no water and I did asked for a partial refund but they said the manager would call and ofcourse they never did. Completely unacceptable to not have running water when we have small children with us. They also did not have the courtesy to make it up to guest... read more
1/5 – Would give zero if possible Stayed October 17–20 (2025). Checked in at 6 PM to find there was no running water in any rooms. Staff promised it would be fixed by 10 PM — it never was. I checked out the next morning (Oct 18) due to the same issue. I booked through a third party and spent three days chasing both the hotel and Super.com for a refund. The hotel claimed it couldn’t issue one without third-party approval — which isn’t true. I’ve booked through third-party sites for years; hotels can cancel and refund from th... read more
Frequently asked questions about Best Western Palace Inn & Suites
How is Best Western Palace Inn & Suites rated?
Best Western Palace Inn & Suites has a 3.7 star rating with 429 reviews.
When is Best Western Palace Inn & Suites open?
Best Western Palace Inn & Suites is closed now. It will open tomorrow at 9:00 a.m.
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