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Best Western Inn & Suites

3.5

About this business

Location details

1493 N, I-35, New Braunfels, TX, 78130, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.515 reviews
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Noe Rodriguez's profile image
Noe Rodriguez 
20 hours ago
Kate Hoffman's profile image
Kate Hoffman 
2 weeks ago

Room smelled terrible like smoke and floors were dirty. Burns on floor. Entryway to room was filthy. Large cockroach right outside room. I took pictures. Manager was rude and defensive when I turned in my key and told her I would not be able to stay there. Young lady Sid was helpful and polite but had no authority to help me per the manager. The whole hotel/motel smells like smoke. I’ve never had such a bad experience at a Best Western. This is absolutely not fabricated. 

Kate Hoffman's profile image
Kate Hoffman 
2 weeks ago

Room smelled terrible like smoke and floors were dirty. Burns on floor. Entryway to room was filthy. Large cockroach right outside room. I took pictures. Manager was rude and defensive when I turned in my key and told her I would not be able to stay there. Young lady Sid was helpful and polite but had no authority to help me per the manager. The whole hotel/motel smells like smoke. I’ve never had such a bad experience at a Best Western. 

Enrique Reyes's profile image
Enrique Reyes 
2 weeks ago

Clean and good service 

Ryan Magness's profile image
Ryan Magness 
4 weeks ago

Checked in and immediately checked out. Where i was a little more lucky than other patrons before me, by not finding bed bugs, I did find roaches in the tub and unknow species of bug crawling around on the floor. All that was offered to me was to change rooms, so I chose to just leave even though I will be charged the full amount. Definitely would not recommend to anyone. 

Frequently asked questions about Best Western Inn & Suites

How is Best Western Inn & Suites rated?

Best Western Inn & Suites has a 3.5 star rating with 15 reviews. 

When is Best Western Inn & Suites open?

Best Western Inn & Suites is closed now. It will open tomorrow at 9:00 a.m. 

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