Best Western Brockport Inn & Suites

Deborah B 

on Google

2 days ago

We stayed here once before and it was okay so this time my wife and I booked it again. What a mistake! Staff tried to enter our room twice in the middle of the night. If it wasn't for the latch they would have been inside doing who knows what. This terrified us and our granddaughters. So much for a good sleep for any of us. I complained to the front desk that night and was told "it is what it is" no sorry nothing. I complained to Bestwestern corporate and guess what... after several months of them trying to get a response fr... read more

Deb Jordan 

on Google

a month ago

Was charged $138 more for my room rate then my confirmation and am going on two weeks now without resolution. No one from the location has responded to my calls. Have taken it to the corporate level with apologies from them but still can’t get communication from Brockport or resolution 

K K 

on Google

a month ago

Management is disorganized, and not helpful. I asked the person who checked us into the hotel, and gave me the card key where the room was located. She said she did not know, and made no attempt to find out. I also asked if there was a special place for us to leave our bicycles overnight, and again she said she did not know, and did not offer to find out for us. (I am 70 years old, and had three grandsons with me, ages 13,11, and 9 years). Breakfast was a no show. The microwave is from the 1980’s, and no one could figure out... read more

Beverly Kipp 

on Google

a month ago

Great staff, very friendly, very clean they need to fix a few things but the l9cation is fabulous and affordable