Best Western Bloomington Edina - Minneapolis

Thomas P 

on BBB

9 months ago

This is a poorly run operation. They are scammers and thieves. I stayed three night in three rooms. The rooms were not ready when promised. The rooms were in disrepair and not secure as the door was split and the furniture in ruins. Dust an inch deep and fragments of finger nails throughout. None of the amenities were provided. The breakfast was none existent. No milk in the fridge, broken toaster etc. we had problems at check in. We had problems throughout. In the end the charges me 345 $ without my consent. This was becaus... read more

Jane Z 

on BBB

a year ago

I did not check-in or stay in this hotel; I was diagnosed with a Kidney stone and abdominal pain on May 11, 2024; the waiting period for checking in caused me abdominal pain, so I had to switch to another hotel to take a rest. This hotel refused my cancellation, refund request, e-credit request, reschedule, or other trade-off solutions. I was told I must wait until 3 pm to check-in. However, my sharp abdominal pain forced me to reserve another hotel to lie down immediately. I did not receive any apologies or solutions.