Best Buy - Seattle, WA

Jessica S. 

on Citysearch

11 years ago

Absolutely horrible service, inattentive employees and a general lackadaisical attitude towards the customers. Even worse is their hiring process when they say they will contact you and never do. Management and senior management should be fired on the spot! I'm glad I spent over $3000 at another electronics store that will remain nameless than give it this lousy company that treats people so horribly. 

James W. 

on Citysearch

12 years ago

Terrible – I purchased a laptop at this Best Buy, but there were some severe customer service problems. It seems like the only computer store around. There is no Wal-Mart. When I entered this Best Buy I went to the laptop section. Within on minute a sales representative approached and asked if I had any questions. I said I had no questions. Then, 30 seconds later the process was repeated with a different representative. This happened twice more, so over two minutes I was bothered by four different salesmen. On the fifth ques... read more

Steve1955 

on Citysearch

13 years ago

Good Return Policy – Seems like these days many stores hassle you about a return. I'll give Best Buy credit they took back my return no questions asked. It's policies like this that keep me coming back. 

switzblitz 

on Citysearch

13 years ago

I think I got an employee fired. – I had a major issue with a television, and wanted to get a price on a Nikon D90 camera. I called, waited on hold for 5 minutes, and a fellow answers and basically told me to go suck an egg. I couldn't believe it. So I took the time to contact a manager, as well as a co-worker of the fellow and believe he is no longer working there. I even received an email from a VP of the company. Had they not taken the steps I'd definitely give this place 1 star, but they came through with the customer se... read more

CSMobileUser 

on Citysearch

14 years ago

Rude salesmen – These people have never heard of "maple whatever valley" when I asked if they had a closer location 

CG1 

on Citysearch

14 years ago

Terrible customer service – I went to return an lcd monitor the day after I purchased it due to a scratch in the middle of the screen. Quite annoying. I figured it would be no big deal, I had the receipt, and everything was nicely packed back in the box. The first associate at the customer service desk was helpful and said I could go ahead and get a replacement from the aisles. When I returned, the first associate was busy and another associate decided instead to deny the exchange offering a very careful forensic analysis of... read more

Contributor 

on Citysearch

15 years ago

A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers. – In Short Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house ins... read more

jtripper22 

on Citysearch

16 years ago

Helpful, friendly staff - they need more help, however – Well, I'm sitting on the phone now literally at ring number 40 and no answer - same thing this morning. Another downside would be limited selection of items. I recently bought speakers there, and really had to choose from about three. The good thing, however is that the sales person was very knowledgeable on the topic and setup. We checked out various audible differences in the speakers and came to the same conclusion that one was far superior to the other. Installatio... read more

OhBS 

on Citysearch

16 years ago

I HATE GEEK SQUAD – I have never been into this place without having problems. You'd think i learned after the second time. My biggest problem is with Geek Squad. Not only do they have THE WORST CUSTOMER SERVICE but they also do not know what they are doing. Every time I have gone in the line is held up to 40 minutes because they cannot locate some one's property. Just recently I paid them to fix my lap top only to get it back after over a month. after a week of bringing it to them they tell me that they were still waiting o... read more