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Best Buy

4.0

About this business

Location details

5340 West Grand Parkway South, Richmond, TX, 77406, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.02,616 reviews
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Lirio L Arredondo's profile image
Lirio L Arredondo 
5 years ago

Over the top, over acting very slow corona virus entrance policy. I will never allow my feet to get in that store ever again😡 

Jonathan Ton's profile image
Jonathan Ton 
5 years ago

Poor customer customer at the customer service desk only shopping online for now on This store doesn’t take care of their customers 

Jimmy Dao's profile image
Jimmy Dao 
5 years ago

I didn’t like the service provided by a manager when trying to exchange XsMax 512G for 64G today! He tried unethical actions step by step and refused to follow customers request and gave me a lots of head aches! 

Daniel Slavinski's profile image
Daniel Slavinski 
6 years ago

Can’t get anyone to help you. Stood in one place in computer dept for over 15 min and no one attempted to help while 6 employees were at the service dept having a good time BSing and kidding around. Got there attention when I took their picture and they saw me. Will not go back there 

Syeda Ambreen Naqvi's profile image
Syeda Ambreen Naqvi 
7 years ago

Bought a black n decker hand vacuum from best buy .It had been less than a month and it stopped working all of a sudden.Took it back,and Gary helped me get a new one there and then.Thank you so much for the awesome customer care.���� 

Carl D Kruse's profile image
Carl D Kruse 
7 years ago

Came to this Best Buy to look for a tracking device and a radar detector and went to the horribly disorganized car audio section only to find the shelves empty and no one around to help. My wife went to ask an employee for help and there were six employees at the register and they told her oh it should be in the corner in car audio. None of them helped her or even attempted to go and make sure that we had found what we were looking for. On the way out of the store I saw that there was a hiring sign and I laughed and thought ... read more

Alec Scott Reinders's profile image
Alec Scott Reinders 
7 years ago
Lisa Taft Williams's profile image
Lisa Taft Williams 
7 years ago
Darlene Bourgeois's profile image
Darlene Bourgeois 
7 years ago

Received a ticket to purchase the Toshiba tv. I paid for the tv and the manager said they sold out. I paid for the TV. They substituted the tv for a TCL. The picture quality is horrible. What a downgrade. Very disappointed. Was going to get my Home theater equipment there but not anymore. Unbelievable 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4 star rating with 2,616 reviews. 

When is Best Buy open?

Best Buy is closed now. It will open on Monday at 9:00 a.m. 

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