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Best Buy

4.0

About this business

Location details

6810 Charlotte Pike, Nashville, TN, 37209, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.02,668 reviews
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Judy H.'s profile image
Judy H. 
4 years ago

Superior! The guys knew exactly what to do it and 9idid it. 

Daniel T.'s profile image
Daniel T. 
4 years ago

I purchased a broken tv, then it was replaced with another broken tv. Then was asked to drive it another 2 hours to get my money back after already driving over 150miles, 5 hours in the car, and over 5 hours on the phone with several different departments to resolve my issue. However, my issue is still unresolved. I do not want to drive any more, I do not want this product from Best Buy, I do want my money back. 

Sir K.'s profile image
Sir K. 
4 years ago

Managed to get my order a Shipped to the wrong address after two confirmations, a impressive level of inadequacy 

I. M.'s profile image
I. M. 
4 years ago

Horrible experience at this location. Purchase a laptop and was told to pick up 4 days later. Went back to the store and of course the laptop wasn't there, and came to find out that they never placed the order. Customer service was horrible because I was told to pick up the laptop but I never got a phone call to let me know that my order had not yet arrived. The reason I never got a call is because they took the payment but never placed the order. When I asked for the store manager they told me he wasn't available. I just en... read more

Cry J.'s profile image
Cry J. 
4 years ago

Good customer service at this location. 

Melissa B.'s profile image
Melissa B. 
4 years ago

Don't allow the employee named "DILLARD" to assist you.. He is sarcastic, will mock you after you speak, and then if.. you ask him why he is acting like that? He will point to the door like he is the President or owner.. baffling as if he has some personality disorder with his facial expressions and hand gestures.. really, really weird to be allowed to work at any job... No I'm not a mad or disgruntled customer, but I am aware of impaired reactions of what I notice in a typical environent.. he needs to be coached into seekin... read more

Sara A.'s profile image
Sara A. 
4 years ago

I have been going to this best buy for 12 years now. They have always been real great to me and my husband. You actually see the management team helping out there employees when they get busy (they don't just stand around and watch like Walmart does) and that's a big plus for me. The employees are knowledgeable. When you need big appliances, shipping is super fast and the delivery guys are great! I would definitely recommend this store. Now when it comes to the other review here about automotive, I haven't had to deal with t... read more

Miguel angel M.'s profile image
Miguel angel M. 
4 years ago

I waited 30 minutes in Cell Phone Area while 6 employees were playing around and never helped me. When I requested for help, they denied. They told me if I had a problem to talk to the manager instead. They were very rude and disrespectful to clients who pay their salary. 

Ms. janey R.'s profile image
Ms. janey R. 
4 years ago

Really great, very helpful, very knowledgeable 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4 star rating with 2,668 reviews. 

When is Best Buy open?

Best Buy is closed now. It will open on Monday at 9:00 a.m. 

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