Best Buy's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Best Buy

4.1

About this business

Location details

1876 S Randall Rd, Geneva, IL, 60134, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.11,768 reviews
Select a rating
Erik Lastovka's profile image
Erik Lastovka 
4 years ago

They are crooks; organized crime. If you ask them what product fits your need they'll lie and say the wrong one. Then they won't let you return it. They sell defective products off their shelves and create a loophole so you can't return it. They goad you into paying for a warrantee, then dispose of the record or create a loophole where it's invalid. They attempt to walk off with documentation so they can dispose of it. Geek-squad is so bad that my mother had to help the technician do his job. If you take in your crashed comp... read more

Valerie Metoyer Dodge's profile image
Valerie Metoyer Dodge 
4 years ago

Sold my husband a TV that doesn’t work. We took it out of the box and in inside of the tv is broken. They said it’s not their problem. Don’t shop there. 

Patrick Jeffrey Gassner's profile image
Patrick Jeffrey Gassner 
4 years ago

Bought a $1000 plus product from Best Buy on june 26, 2020. Here we are three months later product doesn’t work and Best Buy service just hangs up on us. Shop elsewhere. I get to throw out my three month old TV tomorrow and go get a new one from amazon or Newegg!!!! Thanks @bestbuy 

Kristin Marie's profile image
Kristin Marie 
recommend  Recommended
4 years ago

Yesterday our refrigerator decided to quit, not a great time considering that we are in the midst of a pandemic. I called the store and they told us to come in, go to the curbside pickup, and they would help us from there. I should mention that by the time we got there we had a half hour before closing. The assistant manager, Tony, was very professional and helpful in deciding which one would best fit our needs. When we made the decision, Tony checked on the first availability for delivery. Turns out it was Friday, so we wou... read more

Roger Darby's profile image
Roger Darby 
recommend  Recommended
5 years ago

needed a new mouse for the kids, ordered online, it was ready in an hour. Did the curbside pick-up. COOL! 

Kim Anderson-Curry's profile image
Kim Anderson-Curry 
recommend  Recommended
5 years ago

Genesis Bar/Geek Squad for Apple iPhone was outstanding. Easy appointment, fixed iPhone in less than 1-hr. Alicia at the Geek Squad counter was amazing; fast, efficient, very helpful, communicated clearly and very pleasant on a Sunday night! Why drive to an Apple store when Best Buy provided everything. Thanks Best Buy 

Kay Little's profile image
Kay Little 
recommend  Recommended
5 years ago

I’d like to give *Jake* a shout out in the cell phone department. I went today to possibly do an upgrade for my iPhone. Jake made the whole process so easy and such a great experience. I can’t think of a time upgrading my phone was sooo easy and fun. While waiting for all my data to transfer to my new phone he performed a little magic on the side. Well done Jake you get 5 🌟🌟🌟🌟🌟. 

Karen Cavanaugh Stroz's profile image
Karen Cavanaugh Stroz 
7 years ago
Jane Tink's profile image
Jane Tink 
7 years ago

Thanks guys!! The mini fridge works great!! The price of it is awesome too! We are all happy and with the Best Buy service also! Glad the Elgin stores called and we were able to purchase it right on time 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4.1 star rating with 1,768 reviews. 

When is Best Buy open?

Best Buy is closed now. It will open tomorrow at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com