Bert Ogden Mission Kia

Yajaira Chavez 

on Google

a week ago

Worst customer service ever! Honestly worst purchase experience and rude employees. Do not even bother stopping at this location. A year ago I bought my carnival, it took them almost 6 months to replace it. Took it in today for an oil change, same experience. Never answer calls or make themselves available. 

Sofia Garcia 

on Google

2 weeks ago

I am extremely disappointed by my experience here and would give 0 stars if possible. I purchased a vehicle back in March 2025 and signed the GAP cancellation form just a few days later. It has now been over four months, and I have yet to receive any update, refund, or even a response from anyone at the dealership. I was assisted by Omar Pacheco, who has not followed up or communicated with me at all since the initial process. I’ve tried being patient, but this level of customer service is completely unacceptable. I expected... read more

Scott Clark 

on Google

2 weeks ago

I've always weary about car dealerships because so often they overcharge for the simplest thing and too often don't have thoughtful amenities. Ogden had water and soda for their customers and a clean and open waiting area that was free of unnecessary noise and clutter. The price they charged for an oil change was not out of line and they took care of three recalls while I was there. A very pleasant experience. 

rebekah mendoza 

on Google

3 weeks ago

They don’t tell you when you purchase a vehicle how subpar the service department is. Less than a year after buying a car, our horn randomly stopped working from one day to the next. Obviously, this is a safety hazard, called to schedule an appointment to get it fixed and the Harlingen location couldn’t see us until September, decided to schedule at Mission and drive farther so we could get it fixed sooner. Dropped off the vehicle for a scheduled appointment at 8:00am and was told it would be ready by 2:00 or 3:00. Showed up... read more