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Berglund Credit Line
- Used Car Dealers
- Roanoke, VA
About this business
Location details
2813, 3926 Williamson Rd, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience at Crown Buick GMC in ******** was terrible. When I first walked in, the older gentleman at the front desk never greeted me, kept his head down on his phone, and then casually told the younger salesman, You get her, as if I was an inconvenience. That set the tone for the entire visit.Even though I expressed how uncomfortable that made me, I still allowed the younger salesman to walk me around. The next day I received a call, explained what happened, and later spoke with a manager. Unfortunately, the manager see... read more
We bought a new truck, 2024, last 12/2024. Took the truck to get the tires check because of air running low. Mechanic told us that they're unable to patch it because there was already a patch right next to the damage. We went to the dealership and told them the story. The man said that it's not going to be replaced because there's no warranty, and no history of it being patched. Time and money wasted. They made us looked like we're lying, which we don't. All I know is, karma is a b---h. Because of what these people pulled, I... read more
Brought my 2020 *** ****** **** ****** in for a inspection and recall. Have been going to them for years and haven't really had much issues besides long wait times. Got my vehicle back with a couple big scratches and gouges on my bumper. Service rep said it must've happened there and he would get it fixed. Manager called me back days later and said nope didn't happen here we reviewed videos. When I asked to look at videos he said we don't share our videos call a lawyer if you want to review them. Absolutely terrible customer... read more
Had some issues with my 2023 Tahoe so I needed a diagnostics run on my truck. I found out it could take up to 5 days without a rental to get the diagnostics ran on it, but with kids and work I needed it done quickly. Eri and ***** listened and had my truck completely fixed within 3 days. They were so helpful and called me everyday with updates. Great customer service! Thank you so much for your 5-star review! Were glad to hear that Eri and ***** took great care of you and helped get your Tahoe back on the road quickly. We kn... read more
Only come here if you enjoy having to fight for the rights afforded to you under the manufacturer's warranty.Took the car in for some items of concern. Their initial response was, Nope sorry, none of that is covered. When pressed on their conclusion, they'll come back with some hand waving about exclusions.When pressed further, the terms of such exclusions will never be produced, and depending on how confident they feel about being able to stonewall the issue, it can go one of two ways:1. They'll do you the "favor" of seeing... read more
Business response:
That's right folks, you got it here, straight from the horses mouth. If you have anything unfavorable to say about your experience, prepare for retaliation. I have no idea if they're paying for positive reviews but it sure looks like they're trying to silence the negative ones.
******* and ***** were very helpful and helped me find my dream truck! I was in the market to get of my other cars and just one payment and they got me approved! It was magical! I am very satisfied with my experience and I love the truck! Thank you Thank you so much for the fantastic 5-star review! We're thrilled to hear that ******* and ***** helped you find your dream truck and made the experience feel magical! Helping you consolidate to one payment and drive away satisfied is exactly what we strive for. Enjoy your new tru... read more
Bought one of their golfcarts through trucarts. No customer service. Was sold an extended warranty, and it covers literally nothing. They now refuse to help with the piece of junk they sold us. The customer did purchase an extended warranty from our store. This warranty covers the powertrain for his cart. It does not however, include wear and tear items such as batteries. This warranty and cart were purchased on December 11, 2002.
My wife and myself ended up Casa after a long day of looking and determined not to buy anything that day just looking. As we arrived, ****** approached us and welcomed us in a very polite and professional manner. We informed him of our intention of not buying anything that day but he still showed us around at our pace without any pressure. Well, we drove out of there in what we couldnt find at the other dealerships we visited. We got what we wanted and a great deal. Everyone there was friendly and professional..if your looki... read more
I was ready to buy a car I saw on the website here at a casa in *************. I was told I can't have it transferred to ********** to buy it today because it wasn't serviced! A vehicle that is listed on the website should have been readily available for me to buy. This should of been transferred without an issues it's a ****** car. To make a customer wait who has already been qualified to buy this vehicle shouldn't have to wait. I could of bought this with cash or credit. Casa just lost a sale because this is ridiculous and... read more
Frequently asked questions about Berglund Credit Line
How is Berglund Credit Line rated?
Berglund Credit Line has a 3.1 star rating with 96 reviews.
When is Berglund Credit Line open?
Berglund Credit Line is closed now. It will open at 9:00 a.m.
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