Beaumont Psychological Services Pc

Jonmarc Parker 

on Google

4 weeks ago

EDIT: Updated review to 5 stars reflect the clinic’s recent shift in policy and their commitment to hearing complaints and adjusting practices accordingly—that can only be applauded. They heard feedback about the AI voice assistant and withdrew it. It is now as easy as it was before to get in contact with the staff. ————————————————————————————— I find it interesting that despite the recent trend of 1-star reviews, the BPC staff do nothing to address the content of the complaints. Neither by writing back to acknowledge they’... read more

Jonmarc Parker 

on Google

2 months ago

YOUR AI CUSTOMER SERVICE “REPRESENTATIVE” IS AWFUL. I find it interesting that despite the recent trend of 1-star reviews, the BPC staff do nothing to address the content of the complaints. Neither by writing back to acknowledge they’re hearing it nor by actioning real change. So I will put things in terms that are hard to ignore. YOUR AI CUSTOMER SERVICE “REPRESENTATIVE” IS AWFUL. Dr. Mensah, you’ve got to contend with the reality that your user experience practices may end in one of your patients harming themselves. If you... read more

Arike 

on Google

2 months ago

Subject: A Final Word of Warning Before I Leave Your Care Dear Dr. Jason Mensah, This letter is both a termination of our professional relationship and a reckoning. You need to know the impact of your actions—not just on me, but likely on others who, like me, placed their trust in you and left your care more traumatized than helped. Let’s begin with the decision that broke me: You had me involuntarily committed and transported over an hour away, during Christmas. I spent the holiday alone in a psychiatric hospital. Not becau... read more

Shannon E Heath 

on Google

2 months ago

The doctors and therapists are really amazing. Unfortunately they have made a lot of changes with office staff. The line to make an appointment is now AI. If you press 2 to talk to a nurse or for refills nobody answers. It nay be 2-3 days before they return your call. When you are own psych meds, going without for several days, most leave your system. This can be very problematic with those with serious mental health problems like major anxiety, major depression disorder, bi polar, schizophrenia etc. It's taken me 2 weeks to... read more

D B 

on Google

4 months ago

They never answer the phone. You will never get your refill. They call you for the bill the day before an appointment and they skip out on the appointment. I am beyond furious. I will take every avenue to report this scam.