Beaumont Metal Works Ltd

Tracy Foutch 

on Google

3 months ago

Horrible customer service !!!! I placed an order it has been over 3 weeks so I called the factory The lady that answered the hon wasn't helpful at all she would not let me speak and she would talk over me. The item showed available when I ordered it, they billed my credit card. I tried to explain when an item shows in stock that it would usually ship in a couple of days. She would continue to talk over me the whole time I was trying to explain that. Then she went on as how i was trying to tell her how to run the company. She... read more

paul seevers 

on Google

8 months ago

Update: I changed my 1 star to a 4. After this entire debacle, a gentleman who works there called me after a few attempts to get my money back. He let me be heard and tried to make it right. We all have bad days but being disrespectful isn’t called for and he made it right in my eyes. Customer service is key to owning and operating a business… Evan if it went this long they was stand up. The worst service I have ever received. I placed and order for a work rest and all of the attachments. The salesman was amazing and loved c... read more

paul seevers 

on Google

8 months ago

The worst service I have ever received. I placed and order for a work rest and all of the attachments. The salesman was amazing and loved conversating with him. He stated it would take a couple weeks to get out the product. Not a problem. When it showed up I was short a plate that I purchased. I called in and spoke with Halle. Now she told me that she probably forgot and that when it goes to the back she doesn't know what happens to it. It probably needs found and a label made and sent out. She kept stating it would take mor... read more

Scott Capps 

on Google

9 months ago

I’ve been very impressed with the quality of my grinder and the customer service I have received. I would 100% recommend to anyone in the knifemaking world. Their stuff is built to last and great customer service.