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Baystate Visiting Nurse Association & Hospice
- Hospice
- Springfield, MA
About this business
Location details
50 Maple St, Springfield, MA, 01102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I used their services after total knee replacement surgery. Everyone was great, although my initial intake visit the day after discharge was 4 hours. The visit was informative but very tiring. I would have given 5 stars but I found the scheduling process very unorganized. Their employees call out a lot, leaving the other nurses scrambling for coverage. But overall I was happy with the physical therapy services that prepared me for out patient PT.
Do not recommend whatsoever. My grandmother is currently on hospice. My grandfather got a call from this place expressing their condolences for my grandmother passing. He had just been visiting my grandmother so he was incredibly confused. They called the wrong family. My grandfather is 83, and we are lucky this didn’t send him into a heart attack. You would think with such a sensitive subject, they would double triple check their records before calling and giving such condolences. I doubt this is the first time.
Literally one of the worst home care agencies in this area, and it’s not even the nurses, the nurses are amazing, but the office staff is horrible.
After surgery in December I got terrific care in my home. Everyone who came was terrific, took their time, answered every question and were happy to help out with any problem.
Very disappointed in this company/team. From what is listed and mentioned to you at the first intake meeting to what really happens, does NOT line up. It was all very misleading. The motto is "captain of the ship, comfort, comfort, comfort" There was very little comfort sadly. We had ONE nurse that was amazing, Johnathan. He truly cared and made the patient feel loved and mentally comforted when he was the one visiting. When an emergency happened, we were told someone would answering or be there within minutes. It was 45 MIN... read more
Frequently asked questions about Baystate Visiting Nurse Association & Hospice
How is Baystate Visiting Nurse Association & Hospice rated?
Baystate Visiting Nurse Association & Hospice has a 2.3 star rating with 12 reviews.
When is Baystate Visiting Nurse Association & Hospice open?
Baystate Visiting Nurse Association & Hospice is closed now. It will open tomorrow at 9:00 a.m.
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