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Baystate Visiting Nurse Association & Hospice
- Hospice
- Springfield, MA
About this business
Location details
50 Maple St, Springfield, MA, 01102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not recommend whatsoever. My grandmother is currently on hospice. My grandfather got a call from this place expressing their condolences for my grandmother passing. He had just been visiting my grandmother so he was incredibly confused. They called the wrong family. My grandfather is 83, and we are lucky this didn’t send him into a heart attack. You would think with such a sensitive subject, they would double triple check their records before calling and giving such condolences. I doubt this is the first time.
Literally one of the worst home care agencies in this area, and it’s not even the nurses, the nurses are amazing, but the office staff is horrible.
After surgery in December I got terrific care in my home. Everyone who came was terrific, took their time, answered every question and were happy to help out with any problem.
Very disappointed in this company/team. From what is listed and mentioned to you at the first intake meeting to what really happens, does NOT line up. It was all very misleading. The motto is "captain of the ship, comfort, comfort, comfort" There was very little comfort sadly. We had ONE nurse that was amazing, Johnathan. He truly cared and made the patient feel loved and mentally comforted when he was the one visiting. When an emergency happened, we were told someone would answering or be there within minutes. It was 45 MIN... read more
Literally one of the worst Visiting Nurse agencies in our area. Rejected my mom theee times in a row for apparently being over booked with patients. Three separate times she has been rejected, we loved the services that their nurses provide and didn’t want to use another agency. Traci (intake manager)would not budge on her decision, even after pleading with her. My mom asked so many times and they could care less. I understand if they rejected her once, but it’s been three separate times in over a year.
Frequently asked questions about Baystate Visiting Nurse Association & Hospice
How is Baystate Visiting Nurse Association & Hospice rated?
Baystate Visiting Nurse Association & Hospice has a 2.1 star rating with 11 reviews.
When is Baystate Visiting Nurse Association & Hospice open?
Baystate Visiting Nurse Association & Hospice is closed now. It will open at 9:00 a.m.
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