Baystate Medical Practices: Pediatric Surgery

Tiffany Badeau 

on Google

a week ago

I first want to state that the doctors here are WONDERFUL. However, the front desk staff were the rudest people I’ve ever spoken to in my life. My son was a preemie and needed a simple routine procedure done a few weeks after hospital discharge (circ). The front desk woman was unbelievably rude, cold, and had a major attitude. She said she needed a referral, which I had our pediatrician send. She repeatedly stated she didn’t have it. I printed it myself, drove 35 mins with my newborn and brought it into the office. She state... read more

Samantha Terry 

on Google

a year ago

25+ min hold times to speak to the rudest front staff. Even my pediatrician couldn’t understand why they are in the worst mood ever. We went for a visit for my daughter’s gallbladder. It took 3 weeks for them to set up and ultrasound. And after my daughter had been seen the nurse who called me back had absolutely no clue about anything she was speaking about (must never read the chart) I gave it 1 star because the doctor actually returned the call after having to ask for a supervisor.. 

Anonymous 

on Google

a year ago

Called to make appt for a relatively minor procedure AFTER having gone at BayState urgent care the day before Ave bring told to see a surgeon. Despite having PPO, NOT HMO, they require a PCP referral. Makes no sense whatsoever. All or does is increase costs and time to receive care 

L A 

on Google

a year ago

Called to make appt for a relatively minor procedure AFTER having gone at BayState urgent care the day before Ave bring told to see a surgeon. Despite having PPO, NOT HMO, they require a PCP referral. Makes no sense whatsoever. All or does is increase costs and time to receive care 

Perdykitty 

on Google

3 years ago

After waiting over an hour with an appointment decided to take our business elsewhere where they might be more timely. Patients time is valuable as well.