Baystate Medical Practice - Northern Edge Adult & Pediatric Medicine

T Smith 

on Google

a month ago

I wouldn't recommend going to this facility for your healthcare needs. I was never given notice that my primary doctor left the facility and they didn't schedule me a new appointment with a new provider. It takes days to weeks for someone to follow up for booking an apt and refilling medications. When I called to follow up on a refill request that was made 4 days prior, a women name Amy who works as the customer service representative for the medication refill line refused to message the provider requesting a follow up on my... read more

lashawnda barnett 

on Google

4 months ago

UPDATE: I erased my 4 star review that praised this place for close to 10 years. Still great nurses and assistants through the years. Some new and some old ones. Including Karen, Caroline, Dizeese, Elba, and others. Now that Dr. Bucknor is gone I got another doctor, Alliam Regan to do a hospital follow up. She might be nice, but rushes, she doesn't look at patient history or even process their own questionaire correctly. I can tell shes overloaded with patients and was greeting the next patient before I took two steps out th... read more

Linz colon 

on Google

5 months ago

If you want to wait an hour to be seen this is the place to go smfh. 

C 

on Google

5 months ago

This practice is exceptional! I've been a patient here for several years and my PCP is Dr. Bucknor. She is kind, a great listener, knowledgeable, and attentive. I have also seen a couple of other physicians for sick visits and they all have been wonderful as well. Communication through the portal is easy; in fact I just got a message with a very detailed explanation of [normal] recent lab results! I have never had to wait longer than a few minutes (if that) to be called back for my appointment, but I never feel rushed and al... read more