Baystate Emergency Medicine - Westfield

Oksana Weaver 

on Google

6 days ago

I am shocked by the fact that I waited about 8.5-9 hrs from 9pm to 5am only to find out that they marked me as walk away at 2 am!!! So I fell asleep sometime closer to 2 am and I guess I didn't hear them calling my name. No body came closer to me !!??? How is that possible? Could they come up with a system that would register people who walks out? Could they check with people who fell asleep? I gave 3 stars because they did help my toddler before. 

Ириша Шелар 

on Google

4 months ago

Terrible hospital, I won't come here again. The wait is very long, no one cares about the patients here. 

Adrienne Seese 

on Google

5 months ago

My son waited 8 hours. His finger was smashed so badly the nail ripped in half, the skin ripped apart, bones broke, and he lost feeling in the finger. It looks like the skin is starting to die near the torn open area. He didn't even make it past the waiting room. He was told his finger is broken and handed a splint to put on himself. They didn't even clean or dress the wound, explain care to him or what to look out for. He literally sat there for 8 hours to be handed a splint. He was sent here from an urgent care where they ... read more

Sheirly M. Cruz Torres 

on Google

8 months ago

I would like to express my concerns regarding the level of care and professionalism observed in this Emergency room. It is disheartening to see individuals who have trained as nurses, medical assistants, or physician assistants displaying a lack of empathy and concern for patient well-being. If the health of patients is not a priority, one must question the motivation behind pursuing these professions. It is disappointing to witness staff members engaging in personal conversations and spending time on their phones while pati... read more

alyssa citro 

on Google

8 months ago

Was here with my boyfriend after he slid on ice and crashed into a power line had a gushing bloody nose with major head pain sat in waiting room for 2 hours and hour and 40 minutes of us being the only ones in there with no help definitely don’t count on them if your in pain!