Baylor Scott & White Surgicare - North Garland

Casey Shields 

on Google

a month ago

The healthcare providers there are great but the office manager and billing department are really, really bad about not returning phone calls. I have been working with both the billing department and office manager about an overpayment on my account (of nearly $1,400.00) for either a refund to me or a credit back to my Care Credit account. I have left multiple messages for each on their respective voicemail boxes over the past couple of weeks to get an update and have not received a call back from either one. It's unacceptab... read more

Na Tasha 

on Google

2 months ago

Never in my life have I felt so disrespected by a medical professional. I was scheduled for a procedure at this facility and received a call from a staff member named Mary, who was conducting my intake. We went over my medical history, including my weight—which she had me repeat three times. Then, without any compassion or professionalism, she told me, “We can't do your procedure here because of your weight,” and added that she would have to inform the doctor that they couldn’t service me. I understand that medical facilitie... read more

Natasha W 

on Google

2 months ago

Never in my life have I felt so disrespected by a medical professional. I was scheduled for a procedure at this facility and received a call from a staff member named Mary, who was conducting my intake. We went over my medical history, including my weight—which she had me repeat three times. Then, without any compassion or professionalism, she told me, “We can't do your procedure here because of your weight,” and added that she would have to inform the doctor that they couldn’t service me. I understand that medical facilitie... read more

Hailey Mendel 

on Google

3 months ago

I had a bilateral salpingectomy done here today (6/13/25) and I can’t say enough about how kind, attentive, and efficient the team is here. Karina in billing took the extra step to reconfirm with my insurance that my procedure would be 100% covered after I got a call stating I would owe a balance of almost $3000 the day of surgery. The receptionist at check in (I’m so sorry I didn’t get her name!) was kind and welcoming, even at 6am, and complimented my pajamas. When I was taken back for pre-op, my nurses Arnell and Brittany... read more