Baylor Scott & White Surgicare - North Garland

Julius Roberts 

on Google

2 months ago

The healthcare workers there were exceptional, but the billing department’s primary concern was financial gain rather than patient well being. They prioritized money over your situation. I had a bill from years ago that I had not no longer received any mail regarding, assuming my insurance had taken care of it. I required a procedure, but the billing department disregarded my condition, despite the fact that I was fully covered for the procedure. They insisted on receiving additional payment. 

Casey Shields 

on Google

4 months ago

The healthcare providers there are great but the office manager and billing department are really, really bad about not returning phone calls. I have been working with both the billing department and office manager about an overpayment on my account (of nearly $1,400.00) for either a refund to me or a credit back to my Care Credit account. I have left multiple messages for each on their respective voicemail boxes over the past couple of weeks to get an update and have not received a call back from either one. It's unacceptab... read more

Na Tasha 

on Google

5 months ago

Never in my life have I felt so disrespected by a medical professional. I was scheduled for a procedure at this facility and received a call from a staff member named Mary, who was conducting my intake. We went over my medical history, including my weight—which she had me repeat three times. Then, without any compassion or professionalism, she told me, “We can't do your procedure here because of your weight,” and added that she would have to inform the doctor that they couldn’t service me. I understand that medical facilitie... read more

Natasha W 

on Google

5 months ago

Never in my life have I felt so disrespected by a medical professional. I was scheduled for a procedure at this facility and received a call from a staff member named Mary, who was conducting my intake. We went over my medical history, including my weight—which she had me repeat three times. Then, without any compassion or professionalism, she told me, “We can't do your procedure here because of your weight,” and added that she would have to inform the doctor that they couldn’t service me. I understand that medical facilitie... read more