Bayird Dodge Chrysler Jeep RAM of West Memphis

Betty S 

on BBB

2 years ago

A salesman came to my house and wouldn't listen that I'm 96 years old and had me signing papers for my great great granddaughter a car. I told him I couldn't see and was on oxygen. He kept on pushing the papers at me saying it's OK, it doesn't matter. I was so upset I almost had to go to the emergency room afterwards. The dealership did not care when I complained. (My daughter is filling this out because I can't see). I would like to warn others that they have no scruples and it didn't bother them to sell a $30,000 car to a ... read more

Unknown U 

on BBB

2 years ago

This company has had my Jeep for a month for service and they can’t tell me anything about my car. When I called and asked about the status of my vehicle, the manager Robert Thomas had a young lady come to the phone and tell me, “I’m JUST going to have to be patient” the lady asked if I would like to speak with him and I obliged. Mr. Thomas stated he understood that I was frustrated, but they are working in my vehicle. Mr. Thomas stated they’ve had vehicles in service for up to 6 months. Please do not take your vehicle here.... read more

Monica H. 

on BBB

3 years ago

We purchased a vehicle May 5, 2020 from Bayird in Jonesboro. They still cannot produce the title, I have spoken to and messaged Laura at the dealership trying to get this resolved, she has told me it is out of her hands and she can’t help me. She wasn’t happy when we had the vehicle refinanced after we purchased it from them. The dealership never turned the title in to the first finance company. It has been over 2 years trying to get this resolved, this year I cannot renew my tags with the state because of the title problem.... read more

Dennis L 

on BBB

3 years ago

They owe me money and it's been 6 months just get the run around when I call and ask about it . Guess it's about time to hire a lawyer wouldn't do business with them again 

Karen N 

on BBB

3 years ago

My son purchased a car in the spring of 2020. We made three trips to dealership for paperwork completion. July 2021 we refinanced the loan. After that we started a quantity of in person visits, emails, and phone calls to get the balances of the GAP and extended warranties refunded to us. We had to call twice and make a trip to pick up the GAP refund. When we asked about the Extended Warranty refund we were told it was still processing. In October I was told that the check was sent to Chase (our original lien holder.) This mo... read more

Barbara 

on BBB

3 years ago

A good dealership if you want to get the run around for a rebate check on a $60k vehicle. It's been too long for the check to get here. Nobody is doing anything except us. 

Tiffany R. 

on BBB

4 years ago

The Kennett location sold me and my husband a car on January 18th 2021. We found out a week later it didn't have a title. Nobody called us or even checked on us. Now it's March 16th and we're still dealing with this. We finally got a dealer tag from them. The guys acted like it's our fault. Very unprofessional. This has been a nightmare. 

Donna H 

on BBB

4 years ago

I happily bought my car from **** at the Blytheville store 18 months ago. I love my car and was treated very well until I found out that no one told me that the car did not have a spare tire - after I had a flat. Then, I refinanced the vehicle and found out that my so-called free warranty actually cost me $3,000! I had also referred my sister to the dealership and she bought a very expensive vehicle a month ago. The salesman has not done what he promised and won't even return her call.