Bay & Basin Boutique Hotel

Katie Krahel 

on Google

a month ago

My Mum and I had booked a relaxing holiday together and got room #2 which had a king and single bed in it so we each could have our own bed. Upon arrival we were greeted by the cleaner and chatted with her. She informed us that the aircon was broken and that it was leaking so we shouldn't use it. She also informed us that the single bed was wet from the aircon but did not try to make an accommodation for us nor did we ask as we decided to just sleep in the king together. Overall the room is modest despite the aircon issue. G... read more

Barbara Žibert 

on Google

3 months ago

It was a nice stay. The room was clean and the location is fine. 

Karan Saini 

on Google

3 months ago

Nice location of the motel Room service is not instant available. I need to order 24 hours in advance No lifts ( about 20 stairs ) I would suggest to book window room for better airflow. Basic amenities like post office, IGA , Indian and Chinese restaurants are easily available 

Aleksandra Tempska 

on Google

4 months ago

The location is really good, and the hotel itself quite nice, however, the toilet was dirty. The bed was clean though. Reply to the owner: The booking was under partner's name, and we stayed only one night 10/11 Jan this year, and since we arrived around 4pm we did not think about calling service. 

Reema Rupani 

on Google

4 months ago

There is no reception desk, and guests have to call to reach staff, which is inconvenient. We stayed 3 nights and there was no room cleaning at all. Bed was never made / no bed setup Dustbin was not emptied No towel change No cleaning of plates or cups. No toaster . When we contacted staff, we were told to wash the hotel’s plates and cups ourselves in the bathroom basin, as housekeeping does not clean them. This is not acceptable for a motel stay.there is no cleaning sponge or scrub. Check-in time was 2:00 pm, but the room w... read more