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Bassett Furniture
- Retail
- Raleigh, NC
About this business
At Bassett Furniture, get quality without compromise. Shop our wide selection of bedroom, dining room, living room, and outdoor furniture, plus fun furniture accessories like lamps and rugs. Or customize your perfect piece in our design studio. And if you need a little extra help, our interior design consultants are available to help you make that perfect piece or perfect room. Shop online today or visit us in-store!
Location details
8201 Glenwood Ave, Raleigh, NC, 27612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Wonderful Love my furniture. I was able to build my sofa from the ground up. I was able to work with a designer during the purchasing process and it made my decisions very easy. Delivery was right on time. Very pleasant experience.
Horrible experiences here. One star is too much for this business. I have had one good experience with this company and it was the day I purchased my living room suite. You will pay TOP dollar for, at most, average furniture and POOR customer service. My sofa, love seat, and chair cushions have split 5 FIVE times in 2.5 years. I am a single man. Could you imagine a family having this poor furniture. The gentleman (contractor) told me the first 3 times the cushions were replaced that Bassett would not pay to have the cushions... read more
Terrible Customer Service I purchased a sofa and loveseat from the Raleigh, NC store in April 2010. I special ordered the furniture so that I could select a different fabric than the one offered on the floor. The sales consultant said I should have the furniture in 30 days. I finally received the furniture in mid July. I really dislike how the sofa looks. Customer service said that I should learn to love it because they would not accept a return for a credit, or offer any kind of deal on different fabric. I've never experien... read more
Poor Customer Service Communication Purchased the West End Bedroom Collection in Nov. 2008 and was told a 4-6 week delivery. 10 weeks later I am trying to tract down where our furniture is and am getting little help from the delivery department and well customer service is impossible to reach and if you leave a message they don't call you back. So week 11 we are told the furniture is in but they can't fill the entire order. There is only one nightstand and b/c the furniture is on clearance the manufacturer is not making anym... read more
CUSTOMER FOR LIFE After wasting my time and money on a interior designer to help me pull together furniture for my new house I went out on my own to take on the task . After spending 20 minuets in Bassett Furniture I was offered a free home consultation with there interior decorator free of charge. Long story short it was THE BEST EXPERIENCE I HAVE EVER HAD IN A FURNITURE STORE. My entire house is full of Bassett furniture and it looks better than anything I have ever seen in any magazine. I would highly recommend to any one... read more
Very disappointed We purchased a sectional and a coffee table on Oct 11, 2009; at Bassett Furniture in Friendwood, Tx. The person at the showroom told us that most of the furniture delivers in 30 days. When we were ready to pay, she told us that the sectional would be available on Dec 9, 2009, we were not very happy with that, but we accepted that estimated time of delivery. At the beginning of December, we called customer service and the salesperson, and they told us that it would be delivered at the end of Dec. We feel tha... read more
Bassett in Raleigh Stinks! Bassett Furniture Direct in Raleigh does not even rate 1 star. Their customer service is so bad that they won't even answer the phones or return messages left. The store was recently "bought out" by their corp company, who are now left in the lurch to try and fulfill orders that haven't even begun to be manufactured. This is for an order that was PAID IN FULL when ordered on 9/7/10. The local store manager had given false delivery promises, and will not respond as to why. SHOP SOMEWHERE ELSE where ... read more
Manager at Farmingdale sucks!!!! Their furniture is great but their customer service stinks!! Especially at the Farmingdale store. I think the name of the Manager at that store is Penelope...she is horrible. My son's fiance' bought furniture from them and is still waiting for delivery and call the store several times and asked to speak to the Manager. She is never around or if she is she is busy...or pretending to be. I overheard one of the salespersons saying what a terrible Manager she is so I guess I am not the only one w... read more
Best store ever After being harassed by every sales person on Glenwwood Av. I was very pleased by the professional laid back approach of the sales people at this store. My sales person new the product inside and out. He spent 3 hours with me picking out a living room and dining room set that were completely custom built. He was very realistic about the delivery time, and when my furniture came in earlier than quoted I was ecstatic. I did pay more for this furniture than I planed to spend but I'm glad I did. I can tell this f... read more
Frequently asked questions about Bassett Furniture
How is Bassett Furniture rated?
Bassett Furniture has a 3.9 star rating with 200 reviews.
When is Bassett Furniture open?
Bassett Furniture is closed now. It will open at 10:00 a.m.
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