This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Baskin-Robbins
- Ice Cream & Frozen Yogurt
- Frisco, TX
About this business
Location details
3555 Legacy Dr #100, Frisco, TX 75034, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
This location is terrible. I walked in at 7:30 on a Saturday and was told they couldn’t serve me. I said aren’t you open until 8? Answer was yes but we are cleaning. No, you are open and serve customers until 8 and then you clean. It’s ice cream so that’s crazy. These employees are just lazy. You cannot close 30 minutes early. If I was the owner I would be extremely upset and fire these employees. Terrible customer service.
I strolled in at 7:28 PM, ready to indulge in two glorious scoops, fully aware that this ice cream haven wraps up at 8 PM. However, the two staff members on duty decided that serving me was a no go, citing their imminent closing time (32 minutes early). To add insult to injury, I witnessed another couple getting the same cold shoulder before me. Talk about a scoop of disappointment! This is what I call terrible service, and let me tell you, my taste buds and I will be taking our business elsewhere! I wish I could give ZERO s... read more
I picked up my ice cream cake for our staff holiday party yesterday, and unfortunately noticed a large bubble on the front of the cake once I returned to the office. I’m not sure how this was missed during the decorating process or before it was boxed.
Someone needs to train what customer service is to one of the staff there. Very poor service and attitude.
Frequently asked questions about Baskin-Robbins
How is Baskin-Robbins rated?
Baskin-Robbins has a 2.6 star rating with 15 reviews.
When is Baskin-Robbins open?
Baskin-Robbins is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com