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Baskin-Robbins
- Ice Cream & Frozen Yogurt
- Woodbridge, VA
About this business
Location details
13585 Minnieville Rd, Woodbridge, VA 22192, Woodbridge, VA, 22192, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 9:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 5:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Very poor service, somehow even with an order number they can’t find the preordered cake. Do what the employees suggest and find a different store
Ordered the cake 5 days ago and went to pick it up for them to tell me they don’t have it and can’t make it. Nevermind the birthday party in about 30 minutes. I asked her what I’m supposed to do know and she suggested I try a different store.
This was in a pint of cookie dough picked up on 1/1/26. I’m thankful it was in my bite and not my young kids. Plus (and not as big of a deal) the cake I ordered online wasn’t available. A more accurate inventory would be nice.
Cashier stated they don't have several flavors that are still being advertised for online pick up. If the flavors are unavailable the online menu needs to reflect instead of us finding out it's out of stock upon pick up. Online orders are so we don't have to stand in line. It's inconvenient to show up at the intended pick up time and the order isn't ready as promised do to stock issues.
Ice cream is good as always. the issue is with local store staff and policies. I always get a mixed shake with 2 flavors, something even advertised by BR as far back as 2019. On this visit, I was told by store employees they can not mix flavors on milkshakes. Don't know if it's just this franchise location doing this, but if it's nationwide, it is a real disappointment. Will have to check other locations and see, maybe even reach out to corporate and see if this policy is real
Frequently asked questions about Baskin-Robbins
How is Baskin-Robbins rated?
Baskin-Robbins has a 2.9 star rating with 86 reviews.
When is Baskin-Robbins open?
Baskin-Robbins is open now. It will close at 10:00 p.m.
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