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Baskin-Robbins
- Ice Cream & Frozen Yogurt
- Martinsburg, WV
About this business
Location details
980 Foxcroft Ave, Martinsburg, WV 25401, Martinsburg, WV, 25401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 04:30 a.m. to 9:00 p.m. | |
| Tue | 04:30 a.m. to 9:00 p.m. | |
| Wed | 04:30 a.m. to 9:00 p.m. | |
| Thu | 04:30 a.m. to 9:00 p.m. | |
| Fri | 04:30 a.m. to 9:00 p.m. | |
| Sat | 05:00 a.m. to 9:00 p.m. | |
| Sun | 05:00 a.m. to 9:00 p.m. |
ZERO STAR!!!!! Came to this martinsburg location visiting from out of town. Ordered online, only 2 items both unavailable. Requested a refund at the window apparently they don’t do refunds in store I had to do it online. That was a joke! There’s no option to do it online. I called corporate no answer and called the local store no answer. Ended up disputing it with my bank. DO NOT order online. Better off going to Diary Queen around the corner. Do better!! 😒🙄
Watched the employee scoop ice cream with their gloved hand for a DoorDash order and still touching other things to then scoop with the same gloved hand.
Everytime I ordered from this Baskin, its a disappointment. I ordered a strawberry cheesecake milkshake, it literally just tastes like watery milk. The last time I ordered a milkshake, it was the galactic and it didn't have any of the pieces in it that it was supposed to.
Ordered a Sundae, waited 15 minutes. I asked about order, they said they weren’t sure if they had a banana. So if i hadn’t asked I guess they’d still be debating the existence of a banana. Then they asked how I ordered, I told them the kiosk. The woman said i shouldn’t have ordered from it, despite the younger girl telling me to order from it. 10 more minutes waiting on Schrodingers banana…….. does it exist? David Evans Strickler, Is spinning in his grave over this sorry excuse for a Banana Split. This place has too much you... read more
Poor Customer Service, Poor Communication and Terrible follow through by management. My daughter's boyfriend is still waiting on a credit to his account for a cake that was ordered online 08/04/25 but they were unable to make because they didn't have a decorator or any cakes. After he declined to wait until after the birthday celebration to pick up the cake, he was told they would look into a credit. After a few days, he made numerous calls to the business to follow up and could never get an answer. He then visited the estab... read more
Frequently asked questions about Baskin-Robbins
How is Baskin-Robbins rated?
Baskin-Robbins has a 2.3 star rating with 56 reviews.
When is Baskin-Robbins open?
Baskin-Robbins is closed now. It will open at 4:30 a.m.
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