Baskin-Robbins

Marybeth Barnes 

on Google

2 months ago

Horrible place put order in thru door dash and they got my complete order wrong they put peanuts on my daughters ice cream and she is allergic to them and me and my husband's ice cream was wrong put stuff in it we couldn't have and they forgot my sherbet bars I called multiple times they never answered 

Nina 

on Google

2 months ago

We ordered a birthday cake from this store. Due to an online glitch the candles that we ordered weren’t available in the store. That was promptly remedied. The management team was very helpful and forthcoming and we greatly appreciate them! The cake itself was ready when we arrived and the finished product was absolutely gorgeous! We will be definitely be returning customers when the weather is a bit warmer! 

Bad Apple 

on Google

4 months ago

ZERO STAR!!!!! Came to this martinsburg location visiting from out of town. Ordered online, only 2 items both unavailable. Requested a refund at the window apparently they don’t do refunds in store I had to do it online. That was a joke! There’s no option to do it online. I called corporate no answer and called the local store no answer. Ended up disputing it with my bank. DO NOT order online. Better off going to Diary Queen around the corner. Do better!! 😒🙄 

Garden E 

on Google

4 months ago

Watched the employee scoop ice cream with their gloved hand for a DoorDash order and still touching other things to then scoop with the same gloved hand. 

Savannah Clipp 

on Google

5 months ago

Everytime I ordered from this Baskin, its a disappointment. I ordered a strawberry cheesecake milkshake, it literally just tastes like watery milk. The last time I ordered a milkshake, it was the galactic and it didn't have any of the pieces in it that it was supposed to.