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Baskin-Robbins
- Ice Cream & Frozen Yogurt
- DeKalb, IL
About this business
Location details
1101 W Lincoln Hwy, DeKalb, IL 60115, DeKalb, IL, 60115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 8:00 p.m. | |
| Tue | 4:00 a.m. to 8:00 p.m. | |
| Wed | 4:00 a.m. to 8:00 p.m. | |
| Thu | 4:00 a.m. to 8:00 p.m. | |
| Fri | 4:00 a.m. to 8:00 p.m. | |
| Sat | 4:00 a.m. to 8:00 p.m. | |
| Sun | 5:00 a.m. to 8:00 p.m. |
I ordered a birthday cake with 5 days notice and was supposed to pick it up at 3pm. I made it to the store at 6pm and they told me that the cake wasn't finished and that they were unable to finish it. Staff was very unknowledgable and unsympathetic. I needed it for a birthday the next day and they didn't even care and kept telling me it wasn't their problem. Absolutely ridiculous and I was extremely disappointed. I was really looking forward to surprising my mom with this cake. They said that their cake person was out this w... read more
i placed a order for a birthday cake 2 days before the actual day. went to pick it up today and turns out that it wasn’t even made yet! My kid was so excited this is extremely disappointing. I made the payment and everything. Super disappointed
Took a bit to get to the counter due to high frequency online orders, i am a patient person who also works in food service so i can see it through. but overall great service. i was helped by jennifer and she served me with kindness. Very understanding!
If i was still a manager of a dunkin franchise. The kids working at this location wouldve been fired on their first day. Normally when ik passing through dekalb, this location has zero issues with my order, and ill even go as far to say, the last time i was here 2 weeks ago, my chocolate shake was blended PERFECT! This time however was SHOCKING how terrible they were. The interaction over the drive thru speaker was fine, with zero issue. But as soon as i pull up to pay. There is some dude with a blank expression on his face.... read more
Frequently asked questions about Baskin-Robbins
How is Baskin-Robbins rated?
Baskin-Robbins has a 3 star rating with 54 reviews.
When is Baskin-Robbins open?
Baskin-Robbins is open now. It will close at 8:00 p.m.
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