Birdeye Logo White 2020
Watch Demo

Baskin-robbins

Claim this profile

This business is unclaimed. Owners who claim this profile can update information, boost SEO, and more.

Claim this business for free
4.2
174 reviews
|Desserts|Las Vegas, NV 89131

6454 Sky Pointe Dr #110, Suite 110, Las Vegas, NV 89131

(702) 880-8801

https://www.baskinrobbins.com/en

Closed now

Google

Suggest edits
Top Restaurants in your area
5.0
(1) · Food

5130 S. Ft. Apache Rd.

(702) 796-3764
4.8
(12) · Desserts

3735 Spring Mountain Rd #206

(702) 816-5862

1 person is looking at this business

4.7
(71) · Desserts

400 S Rampart Blvd #130

(702) 439-3266

1 person is looking at this business

4.7
(46) · Desserts

8090 S Durango Dr # 107

(702) 871-2253

3 people are looking at this business

4.6
(271) · Bakeries

4355 Spring Mountain Rd # 207

(702) 873-9805

1 person is looking at this business

4.6
(473) · Breakfast & Brunch

4165 S Grand Canyon Dr Ste 103

(702) 248-0244

4 people are looking at this business

BIRDEYE FOR BUSINESSES
Birdeye For Business

This profile is powered by Birdeye. Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

4.2
174 reviews
5107
  
434
  
310
  
28
  
115
  
Sort By:
5 results available.
Recommended
Clay T. on Yellow Pages

6 years ago

03/14/2015, 10:48 AM
If I could give this place zero stars I would. I called this location because another retailer didn't fulfill my order. The manager took the call and explained that they do not personalize cakes until they are paid for. She never once asked for a credit card number over the phone to pay for the cake. So I asked her if she understood what I was asking her to do. She made the comment,"I am not stupid, and hung up on me". I then called Baskin Robins Corp office to inform them how a manager ended the call with a patron. The corporate office fowarded the information to Nathan-the location owner. Nathan had his mind made up before calling me because his only comment was with regards to "what questions do you have regarding personalization of a cake". I told him that was not my concerned and I only wanted to address how a manager ended a phone call with a patron. He said "what I had to say was hearsay", I replied "let's be real, this is not a court of law" he then followed up with a comment, "the bucks stop here" so I said "then my concerns are falling on deaf ears, and I have no other choice but to call your corporate office and inform them about the conversation and leave reviews online about the store". Nathan finished the conversation with, "oh so now you are going to blackmail me". Sorry Nathan, I didn't ask for anything in return. I was just letting you know that I understand where your manager gets her customer service skills from. This could have been an excellent selling point only if you had people in the Baskin Robins organization that cared. Instead one bad store owner tarnished Baskin Robins for life. I will not utilize Baskin Robins for any of their services again. I guess Cold Stone is the only real cake store in town.
Respond to negative reviews
Featured content
How to Ask Customers for Reviews and Grow Your Business

How to Ask Customers for Reviews and Grow Your Business

How to Ask Customers for Reviews and Grow Your Business
A Simple Guide to Manage Google Reviews

A Simple Guide to Manage Google Reviews

A Simple Guide to Manage Google Reviews
Footer Banner
Get more reviews. Get more customers.

Get more reviews from your customers with Birdeye. Dominate search results. Beat local competitors. Grow your business. Easy, done.