Clay T. on Yellow Pages
7 years ago
03/14/2015, 10:48 AM
If I could give this place zero stars I would. I called this location because another retailer didn't fulfill my order. The manager took the call and explained that they do not personalize cakes until they are paid for. She never once asked for a credit card number over the phone to pay for the cake. So I asked her if she understood what I was asking her to do. She made the comment,"I am not stupid, and hung up on me". I then called Baskin Robins Corp office to inform them how a manager ended the call with a patron. The corporate office fowarded the information to Nathan-the location owner. Nathan had his mind made up before calling me because his only comment was with regards to "what questions do you have regarding personalization of a cake". I told him that was not my concerned and I only wanted to address how a manager ended a phone call with a patron. He said "what I had to say was hearsay", I replied "let's be real, this is not a court of law" he then followed up with a comment, "the bucks stop here" so I said "then my concerns are falling on deaf ears, and I have no other choice but to call your corporate office and inform them about the conversation and leave reviews online about the store". Nathan finished the conversation with, "oh so now you are going to blackmail me".
Sorry Nathan, I didn't ask for anything in return. I was just letting you know that I understand where your manager gets her customer service skills from. This could have been an excellent selling point only if you had people in the Baskin Robins organization that cared. Instead one bad store owner tarnished Baskin Robins for life.
I will not utilize Baskin Robins for any of their services again. I guess Cold Stone is the only real cake store in town.