Basco

Conner T. 

on Birdeye

2 years ago

Once our $6,500 grill finally arrived we went in to pick it up at the main location. The secretary working the front desk was condescending and snide about how “will call” pickups are actually at their offsite warehouse 20 minutes down the road. (Which she claimed was less than 5 minutes away). After getting to the poorly labeled offsite warehouse and waiting for 30+ minutes for them to bring our grill out to load they brought it out on a pallet, set it down in front of our vehicle and stared at us waiting for us to load the... read more

Harlan J. 

on Birdeye

5 years ago

We bought a Miele dishwasher that did a terrible job for 6 months or so, until the fourth repair person finally fixed it. Can't hold Basco accountable for the problem, but they also failed to go to bat for us with the manufacturer, even though they said they would and even though they had praised Miele customer service to the skies when we were buying. Then, separately, the interior glass door of one of the Miele ovens we had purchased at the same time inexplicably shattered when a lid from a pan was dropped on it from abo... read more