Barbee's Freeway Ford

ARNEL A 

on BBB

6 months ago

RACIST & HOMOPHOBIC SALESPEOPLE!!! That was the most uncomfortable car buying experience I have ever had. Having purchased 4 new vehicles since 2020, this experience started great with ****** (the Sales Rep that has been in contact with us via email and texts). However, for some reason ****** (another Sales Rep instead of ******) got in the car that we were going to test drive without being introduced to us by ******. Its a very old fashioned click bait sales tactics, indeed! It became an uncomfortable experience not only fo... read more

Justin S 

on BBB

a year ago

Bad service, again! Bought a 2020 raptor w/service package. 2 of 5 oil changes resulted in leaked oil on my garage floor. Multiple trips in, bad attitude from front desk, and service managers offering nothing above and beyond requested service and repair of mistake. Shame on me for trusting this company a 2nd time. Good bye ******. 

Curtis J 

on BBB

a year ago

I had one of the worst experiences of my life with this dealership. I would have given zero stars if it were an option. I highly recommend you buy your vehicle from ANYWHERE other than this dealership. General Manager ********************* is standoffish, condescending, and downright disrespectful. The culture of the entire dealership is one that would rather argue and fight with you than to hear your concerns or support you with your service needs. I was told "I must not be a valued customer and just looking for free stuff"... read more

Kelly C 

on BBB

a year ago

I am writing you today because of the nonstop gross negligence and incompetence that I have dealing with for the last 2+yrs. I bought my vehicle at this dealership and thought my vehicle, safety and peace of mind would be taken care of. I was very wrong. I have spent thousands on repairs and Ubers/Lyfts while the repairs were being completed. But here I am once again for roughly the 6th time for the same thing! A warranty item should be considered a priority as the work was completed by their "technicians" has not been resol... read more

Urcella I 

on BBB

2 years ago

*************************** and a racist clown called **** who is the service manager thought they could pull a fast one on me until I told them I would get my lawyer involved , **** decided to deduct the so called charge for alignment I never approved. Why would any one in the right mind who calls themselves an auto technician perform alignment on 4 bad tires that they say my tires are on the report from the diagnostic that I have in my possession? And when they first gave me the diagnostic via email without pictures of evi... read more

Wendy F. 

on BBB

3 years ago

We had been speaking with a sales rep for over a week regarding a used car we were very interested in purchasing. He kept asking when we would be available to test drive it and each time we said we were coming, the car was not available. First, the owner had taken it, then it was undergoing repairs. Then my husband finally went to see it in the repair shop. We were told to "come back later" that evening when it would be ready for a test drive. We were told they would hold it for us, but they also pressured us to put $1000 do... read more

Assam A. 

on BBB

5 years ago

In regards to service, run far away! I made an appointment to bring in my work van for a simple tune up (plugs and maybe wires). I dropped off the vehicle at 9a and heard nothing back from the service rep, Joel. The next morning, I texted him and he told me that they hadn't had time to look at it and my appt was for to just "drop off the vehicle" . What a joke! I asked to have the service manager call me and he refused. He even when as far as telling me that I was being unrealistic and it typically takes 3 or more days to ge... read more

Gary S 

on BBB

5 years ago

Brought my newly purchased F150 to be repaired under warranty. The "sync 3" system, was malfunctioning. After diagnostics, they asked me to bring it in another day, at 7:00AM, to replace the module, that would fix the issue. They kept it all day, and finally got to it late afternoon. Upon vehicle return, I was ensured the vehicle was fixed. It took no time to realize that the same issues were still there. I again, called the service dept. to inform them. They said I needed to wait until their "sync guy" returned from vacatio... read more