Barbara L Vail

Anonymous 

on Healthgrades

3 years ago

I was a loyal patient of Dr. Vail for several years. I referred several people to her practice. She was always thorough during full body checks but seemed overly ambitious with the “zapper spray” and biopsies. I had an appt scheduled and a few days prior to that appt a voicemail reminder was left on my home phone. I proceeded to my appt and upon arrival the male receptionist, who I think is her husband, RUDELY told me I was an hour late for my appt and that I would have to reschedule. When I tried to clarify the appt time, h... read more

Anonymous 

on Healthgrades

3 years ago

She’s very weird and rude. Staff doesn’t answer phone. I’m going to a new dermatologist ASAP. 

Anonymous 

on Healthgrades

4 years ago

Staff is rude and unwilling to do extra work to get an answer for clients. Nursing staff does not value patient’s time and is condescending. Appointments are rushed and questions are not addressed. 

Anonymous 

on Healthgrades

4 years ago

My family have been patients of Dr. Vail from her previous practice and then stayed with her when she opened her own. I’ve called two times during business hours, no one answers the phones and voicemail directs you to leave a message on the appointment line. I am now leaving the practice after calling and requesting an appt I have not received a return call for the 2nd time. My mother left the practice after she felt Dr. Vail rushed through an appt. Bc she was so behind, after my mother sat and waited for her appt. My teen d... read more

MW 

on Healthgrades

4 years ago

This was my first and last visit to this doctor. She was rude and reeked of self-importance as she barked orders at her assistant. Poor guy. I recommend she pursue a new profession under a staircase somewhere so she doesn’t have to deal with people. 

Sharon Powell 

on Healthgrades

4 years ago

I am posting this for my 87 YO mother's experience. My mother had an appointment to see the Dr whom she has seen in the past. While she was waiting in the waiting room to be seen she pulled down her mask to speak on her cell phone. She is very forgetful at times. She was the only person in the waiting room ( she stated) When she was called to the counter they informed her she would not be seen because she had pulled her mask down. She would need to call for another appointment. When she called today to reschedule she was tol... read more

Julie 

on Healthgrades

5 years ago

Our entire family has been seeing Dr. Vail for many years. She has not helped any of us with our skin issues. She keeps trying different things and says we have to wait 3 months to see if it works. When it doesn't she tries something else. The office called to tell me they are no longer going to recommend that insurance cover my adult acne medication. I told them that I don't understand and that its very disappointing and that I've been aggravated with the practice in general. The person who called me hung up on me and the p... read more

Anonymous 

on Healthgrades

5 years ago

I made an appointment to have a dermatological checkup to check for melanomas or other pre cancerous items. I had not been seen in 3 years and was told that I was considered a new patient and had to complete paperwork upon my arrival for the appointment. Several weeks later I received bill which charged my a "new patient" rate which upon research with my carrier is 20% more than a existing patient. Not a lot of money $24 but I was never advised when I made the appointment and when I called to protest the staff became rude an... read more

Anonymous 

on Healthgrades

6 years ago

I went to Barbara Vail several times and each time felt extremely rushed. This practice is located in my hometown, however at the time I lived an hour away. They would always pressure me to pre-schedule appointments, but I would always tell them that I would have to wait. I received a call THE DAY before my graduation telling me that I had an appointment for the day after I graduated. I called to tell them that I did not make this appointment and was not in the area. About a week later I received a charge for a cancelled app... read more