Banfield Pet Hospital

Michelle G 

on Google

a week ago

I’ve been taking my pets here for the past 4-5 years and haven’t had any issues until recently, but lately I’ve had nothing BUT issues. I suspect at least some of these are broader Banfield issues, not specific to this location though. The people at this location are great. It’s the processes that need major improvement. I’ve paid them a lot of money for terrible service. Why do you have an app that allows you to schedule appointments if that app doesn’t reflect the actual availability? I’ve had at least three in room appoin... read more

Mandi McKahan 

on Google

a week ago

So many issues with this place! Stay away for all clinics with Banfield. Been with Banfield for 5 years and have 5 high anxiety dogs. 1- Staff retention is none existent. They can't keep anyone for more than 6 months at best. 2- they refused to refill medications that my dogs have been on the 3 years. Maintenance meds (Prozac) and made them go off cold turkey and got through withdrawal. 3- Rescheduled appointments 2 different times and then refused to see them because they won't refill the medications to keep them calm. 4- T... read more

Tony V 

on Google

3 weeks ago

I just want to extend my gratitude to everyone at Banfield today it was such a delight to bring in my Frenchie Cheeto. You're all you're such a great team ! 

Yaz 

on Google

a month ago

Finally had some time off work and booked an in room appointment for my day off. They call a few hours before the appointment to say their online scheduler doesn’t reflect their actual availability but that I could come drop my dog off so he can sit in a kennel all day. No thank you. We’re in the 21st century. If you can’t get your online scheduler right, I doubt you’re getting the bigger things right. Thanks for wasting my time.