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Banfield Pet Hospital
- Veterinarians
- Round Rock, TX
About this business
Location details
1700 Palm Valley Boulevard, Ste 370, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
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Do not go here! They are rude and rip you off. I took my puppy in for his booster shot and was quoted a price of $84 and thought this was high but agreed, when checking out I was told it would be $101 and I questioned this and was told that the $84 dollar was the cost of the shots I was declining - they had to quote it by law but do not need to quote the actually cost. Jackie, who claims to be a manger, at the front desk is rude and has zero customer service skills. I asked to speak to the vet tech who quoted me the price, a... read more
WORST PET HOSPITAL EVER They don't care anymore! This company ransomed my pet because they charged me wrong! They couldn't handle the emergency and needed to transfer us. She wasn't ready to transfer when they promised she would be. The bill was wrong. They wouldn't give her to me unless i paid. The "vet" was "busy" back and couldn't be available to tell the truth. That's fine he hopefully saving someone else's baby but just bill me then. I'm 42 years old I pay my bills! I am disputing the payment and will never g... read more
Been with Banfield for years with our dog. There were fraudulent charges on my credit card so we cancelled it. Didn't realize Banfield was a standard charge that hit the card. Banfield did not call us, email us, tell us there was a problem at the clinic, nor send information to us by mail. They sent our plan charges to collections. They would not reinstate the plan even after we were willing to pay. We do not have delinquent accounts with anyone and have excellent credit. They refused to work with us in any way. So, ... read more
The fact you have to continue paying for a plan after your pet dies is ridiculous. If nothing else, make sure to make it very clear to people upfront. Had I known this I would have never signed up in the first place. Also, not worth the cost. I still had to pay money every time I went to an appointment. They love adding in those extra costs. They are not a trustworthy company, and the vet services reflect that. The vets are not friendly, the staff is not friendly. It felt very factory like, meaning that they wanted as many a... read more
I took my pet to Banfield to get an exam, rabies shot and a medical grooming. When I made the appointment they said they could do still do everything at that time. They got a 1/4 if the way through the shave and decided he needed to be medicated and said he would have to come back. I never met with the vet during the exam and they were unprepared, rude and didn't have a clue why I was there when I came in for the appointment. I would NOT recommend them to anyone!!
Please do not go to this vet. There are three vets in the practice. However, you can only talk to the one vet who has seen your pet. If that person is busy or out of town, there’s absolutely nothing they will do to help you. We needed our dog evaluated for a soft tissue issue, they prescribed, several x-rays that cost $700. Nothing was revealed, which we already knew was true since he did not have any broken bones. The radiologist couldn’t read the x-rays for another five days. Also at point of sale they can’t print you a re... read more
Shortly after leaving, 0 called the hospital. I answered the call to help the front desk, and 0 had me on a 3 way call with OWP relations associate from corporate. The owner shared that she "came in for an appt and was told by associates that she could be seen in a room with both pets" She said Dr. Tarah told her this 6 months ago and the gentleman that talked to her to schedule also confirmed they were in- room appts. She then shared that she was told when she got in today that COVID policy does not allow us to do in room a... read more
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.8 star rating with 220 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 9:00 a.m.
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