Ballard Natural Gas Service

Ed F. 

on Yellow Pages

7 years ago

5 stars for the technician. 0 stars for BNG markup. Techs are great, on time, qualified. However, the replaced part was priced at 700% of the same retail OEM part. You read that correctly. A Trane IGN00145 igniter costs between $48 and $65 retail. Ballard Natural Gas Service sets the part price at $346.00 (including labor, I was told, which involved removing the furnace cover and two sheet metal screws: 5 minutes). That does not include the service call charge of $125.00 (which I am happy to pay). "Ballard Natural Gas: Excee... read more

Bill and Carol 

on Citysearch

13 years ago

Best Natural Gas Company – My wife and I own a two story craftsman home with a basement in north Seattle, and our gas furnace was perhaps fifty years old. We routinely maintained it with an occasional service call and it was virtually trouble free; however, we knew gas furnaces now are much more efficient so we made a decision to purchase a new one, which we did from Ballard Natural Gas. Before choosing Ballard Natural Gas and a Trane furnace we performed our due diligence by researching the quality of furnaces by various ma... read more

Waterton 

on Citysearch

13 years ago

These Folks Understand! – I was uneducated but not stupid. Ballard Natural Gas took the time to explain every answer so my decisions were informed decisions, not simply selections from a salesperson's options. Meaningful customer service requires customer respect and Ballard Natural Gas well understands this concept. (Too bad Wall Street doesn't!) Ballard Natural Gas was recommended to us and we are happy to recommend them on without caveat. They changed us from oil to gas on time and on budget, with no surprises and left us... read more

mstepich 

on Citysearch

13 years ago

Gas Furnace Conversion and Water Heater Replacement – I found this company and their employees to be excellent. Great communication skills, very thorough in their explanations of the process, and their work was timely, clean, and as they advertised. This was a very nice experience and I would recommend them to anyone. In addn to the new gas furnace, I had hoped to install a tankless water heater system. But PSE messed up. My old electric water heater failed and they were in my house within 4 hours and installed a new electri... read more

SkG 

on Citysearch

13 years ago

Great family-run business – We had a very good experience with Ballard Natural Gas Service. We had two furnaces in our home, both of which were almost 20 years old. One of our furnaces shut down (the one in our claustrophobic crawl space) and we were referred to BNGS. Randy, the service technician, seemed genuinely sad to have to inform us that it was a goner. We made an appointment with Taylor to discuss the details regarding the purchase of a new furnace. After our discussion and looking through the literature and being of... read more

Norma Currin 

on Citysearch

13 years ago

EXCELLENT SERVICE ... THE BEST!!! – Ballard Natural Gas Service came to the rescue in a very timely manner. Within 24 hours the problem with my gas fireplace was resolved and up and running again. Unfortunately Ballard Natural Gas Service did not install the fireplace because if they had it would have been installed correctly. The serviceman was courteous, professional and very careful to cover all areas where he was working. I was in a dilemma as to who to call however a recommendation was just the answer I needed. I am wri... read more

manual focus 

on Citysearch

14 years ago

Excellent Service – I had BNG recently replace my old gas hot water heater and high efficiency furnace with a new tankless gas heater and electric heat pump. Both installations were trouble free, with excellent workmanship. I really appreciated the way BNG worked with me on customizing the installation of the heat pump. All in all a very positive experience and both units work well. Highly recommended. 

mdcyntst 

on YellowBot

14 years ago

Poor Service Dismal service. Came out, spent five minutes before trying up sell me to a new furnace. Then quoted me $500 for a $75 controller board (plus the original $100 service visit). found 50+ online retailers selling the part for an avg. cost of $75. Install time would be about 1 hr. So they are either ripping you on labor cost or getting hundred's of dollars on markup. Stay away. 

Mdcyntst 

on Citysearch

14 years ago

Poor Service – Dismal service. Came out, spent five minutes before trying up sell me to a new furnace. Then quoted me $500 for a $75 controller board (plus the original $100 service visit). found 50+ online retailers selling the part for an avg. cost of $75. Install time would be about 1 hr. So they are either ripping you on labor cost or getting hundred's of dollars on markup. Stay away.