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Balise Toyota
- Car Dealers
- West Springfield, MA
About this business
Balise Toyota is truly different. We certainly have new and used cars for sale in West Springfield, MA, but a test drive with us is downright fun! Our team members eat, sleep, and breathe all things Toyota, so you'll be in good company when you shop with us. Browse our inventory for a new Toyota Corolla, Camry, RAV4, Highlander, Tacoma or even a Tundra. We have one of the largest used car selections in the area and chances are, we have what you're looking for! Have you already found the one you want? Let us know by schedulin... read more
Location details
1399 Riverdale St, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedCustomer service is excellent,they care about your car and you
The best warranty and service on a car!!Great customer services!!!💯
I have purchased all of my cars from this dealership and the experience has been so magnificent!
Accommodating and a pleasure to work with. Karen is the best!
Business response:
Isiah, We appreciate you coming in to see us and are happy to know that you enjoyed working with Karen! We hope to see you again soon, until then take care and stay well. Kind regards, Diane Franklin - Customer Relations Manager
I purchased my car on 8/7. Second.car I bought from.this car dealership. Positives: LEO AND MANNY GREAT SERVICE! Leo was my salesman and Manny handled the finance portion. Very professional , very responsive when communicating through email..Attitudes were wonderful! Overall great customer experience. Areas of opportunity: Minor, however day I went to pick my car up the person registering my car messed up on the title and I had to.wait over an hour at the dealership for them to resolve. I needed a cosigner who happened to be... read more
Business response:
Sansharee, Thank you for coming back to purchase a second vehicle from us...we are happy to have you as our customer! It's great to hear that you enjoyed working with Leo and Manny and we truly appreciate your patience with us when working through obstacles regarding paperwork. We value the other things you shared and will review them as a team, to be sure we are doing all we can to make our customers feel welcome each time they stop in. Please reach out whenever needed and we look forward to seeing you when you come in for ... read more
Worst service department ever! Had to bring my vehicle there four times for the same problem. I finally had to call Toyota direct then I went to pickup up my vehicle after leaving it overnight I showed at 4 pm it still wasn’t ready had to wait almost an hour more to get my vehicle back now there is a scratch in the door this my third new tundra from them and my last!
Business response:
I would like to apologize, once again, for the inconvenience this situation has caused you. I was hoping that what I shared with you yesterday, would have helped to explain some of what caused this, however I understand that ultimately we have let you down and I am sincerely sorry for this. Please take care and stay well. Kind regards, Diane Franklin - Customer Relations Manager
Excellent service . They treat customers well.
Business response:
Andrea, Thank you for recommending us and we are grateful to have you as our customer! Kind regards, Diane Franklin - Customer Relations Manager
Better management and customer service and satisfactory. Extremely unsatisfied.
Business response:
Tina, I am disheartened to hear that we haven't met your expectation. Please know that we have been doing our best to assist you and look forward to seeing you today at 10am. Kind regards, Diane Franklin, Customer Relations Manager
Cannot reach their service department to schedule a service. On hold for 20+ minutes each time then they just hang up! Online scheduling doesn’t work ether.
Frequently asked questions about Balise Toyota
How is Balise Toyota rated?
Balise Toyota has a 4.4 star rating with 1,778 reviews.
When is Balise Toyota open?
Balise Toyota is open now. It will close at 7:00 p.m.
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