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Back Yard Burgers
- Restaurants
- Lexington, KY
About this business
Location details
1816 Alysheba Way, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 10:30 a.m. to 9:00 p.m. | |
| Sun | 10:30 a.m. to 9:00 p.m. |
Great service, great food. Stopped by around 4pm. A employee held the door for us. Loved it.
Went there today and my sons double bacon burger was perfect. My coworker and I got the Hawaiian chicken sandwich. It was really bad. Like dry, lettuce was almost black, and no sauce. I have NEVER had one complaint about these amazing sandwiches I have been getting for years from here. THey have always been so amazing. This time, not so much. I called and spoke with THE NICEST person, Earl, and without even hesitating, he apologized and stated he will handle it. I REALLY appreciate his customer service and we will most defin... read more
We walked in to order lunch, place was empty except the 2 people working the counter. They looked at us walk up to the counter, then proceeded to turn back around and continue their conversation. We waited several minutes, and finally walked out. Hope we didn't disturb them too much.
Business response:
Cori, thank you for taking the time to leave your feedback. We are very sorry to hear that our team members did not take care of you. We would like to make this right, please send us a private message so a member of our team can reach out to you directly.
I thought the food was excellent. The service was good.
Poor customer service! I trade to order at the drive through but didn't get a greeting, i was told that I was about to take your order but we were breaking down. I parked to go in, but the front door was locked, the side door was unlocked. When I entered I was greeted by 'we're about tho close,' I replied 'about to is not closed.' I ordered and was told it'll take 10 minutes, I said that's ok. I went to get some tea but was told we don't have tea cause we're about to close, we're not 24 hours. The overall attitude of the emp... read more
Don't even get 1 star. Waited over 10 minutes on lunch break to get 2 sandwiches. Both sandwiches were wrong. Can't believe how terrible service. Had to get refund. Now have to wait for debit card refund. Unacceptable place. DONT GO!!!!!!!!
Business response:
Joann, I am very sorry to hear about your recent experience. It sounds like the team in Lexington took care of the situation while you were there. However, if you would like a follow up from the team, please send us a private message with your phone number and email address so we can reach out to you directly.
Frequently asked questions about Back Yard Burgers
How is Back Yard Burgers rated?
Back Yard Burgers has a 3.4 star rating with 164 reviews.
When is Back Yard Burgers open?
Back Yard Burgers is closed now. It will open at 10:30 a.m.
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