Dr Wood on Citysearch
11 years ago
03/03/2011, 09:44 AM
The customer is ALWAYS WRONG here. – Is the customer always right? Apparently, this is NEVER the case for the nasty owner of this Fan restaurant. Readers, have you ever experienced a dish served that you could only take 1 bite of before setting your utensil down? It was a foreign experience for me…until last night at Bacchus. Of course, not liking your chosen dish is always less than desirable, but amongst our group of 3, we all unanimously disliked the dish so much that we agreed to muster up the courage to actually tell our server--politely, nonetheless. The hostility & outright maliciousness of the owner/cook that ensued was SHOCKING! Let me preface this by saying I'm a true meat-lover. Having spotted the word "sausage" in the menu, I made my dining selection with ease. I was confident this "Spicy lamb sausage with white beans" entrée would be delicious, especially since it came recommended by our waitress. To be fair, our appetizer was delicious & pasta dish was a 6/10. The service prior to our official mentioning of the inedible dish was great. However, after receiving the news that 1 of his paying parties held his dish in distaste, the owner huffily approached us in an obvious fit of defensiveness, he immediately questioned our veto of his dish (almost as if he was flabbergasted that we didn't like it), he reminded us to "look around" & take note of "how crowded my restaurant is EVERY SINGLE NIGHT", he blatantly accused us of eating "at least half of the dish" and then returning it to the kitchen in an attempt to "pull a fast one" on him to snag a free meal, and he claims to have eaten from our returned bowl himself only to find that the sausage was awesome and the beans were perfectly well-cooked. Well! How can you argue with that?? Good to know THIS guy likes his own food served in his joint. I hope he got a tasty meal off our table scraps.
More snide & incredibly childish remarks ensued from this facility's owner on our way out-mind you, we calmly paid for this $16 dish that tasted of what body odor/BO might taste like in your mouth set upon a watery bean-based foundation with the beans obviously under-cooked (cardboard texture & taste, grainy/mealy to chew) AND a proper tip was still given to our waitress. When asked whether or not he believes the mantra of "the customer is always right," he said, "NOPE! Not in this place. If you want that, you should go to McDonald's!!" [you really can't make this stuff up]
I've never encountered such a demeaning, immature, and disrespectful adult man in my entire life. This horrible experience has motivated me to sign-up for Urban Spoon & Google Reviews when I've never blogged or made internet commentaries in my life. But this was so out of line & unbelievable that here I am writing this lovely review. I truly hope this man gets his professionalism a bit more developed from its current fetal status so that his restaurant can continue to have happy crowds of people flocking to it 'every single night'. I just know that I will never again be amongst them.