Baby Safe Carpet Cleaning

K R. 

on Citysearch

9 years ago

DO NOT USE THIS COMPANY!! I purchased a Groupon and they are unwilling to clean carpets unless they can upsell additional cleaning fees! They are highly unprofessional and refused to provide any receipt or something in writing as to why they refused the cleaning. I am still waiting a return call for a refund. Save yourself the headache and use a reputable company. I had better luck finding a carpet cleaner through Facebook 

Jessica P. 

on Citysearch

10 years ago

Do not use this company! I bought a Groupon, I was told my appointment was for 12:15, by 1pm I started calling to see why they hadn't shown up, they told me my appointment was from 12-2. Ok fine. 2:30 rolls around still haven't shown up. Try calling and it goes to voice mail over and over and over. For 30 minutes I tried calling and it just went to voice mail. I left messages, they did not return my calls. I got a percentage of my money back from Groupon but not all and I wasted a lot of time and energy on this company. 

Cynthia T. 

on Citysearch

10 years ago

I would not recommend - when I bought my groupon the reviews were more favorable ones than not but I see obviously their service has fallen down in the last month since I made my groupon purchase. (The groupon was for 3 rooms I only have 2 and he did not even clean the small area rug already on the living room floor over the other carpet as I asked- so basically cleaned 1 1/2 rooms) . He called at 8 am which was the appointment time and arrived at 8:35 am. He was loading up to leave at 9:15 am - so to say I take longer to va... read more

Stephen P. 

on Citysearch

10 years ago

Technician literally RAN AWAY! (Groupon $55 for 5 rooms.) First off, the guy pulls up in a van marked Wayne's Carpet Cleaning so obviously, Baby Soft farms out their jobs. The guy walks in and looks around with his little UV light looking for pet stains and found them in a small closet. He offers to charge $60 for pet stain removal and I stated that I wasn't interested and to just clean the 5 rooms please. He said that he would need to speak with his manager to see if it was okay to just clean without treating??? The guy pul... read more

Ashley P. 

on Citysearch

10 years ago

Do not use this company! I bought a living social voucher for $40 for 3 rooms and a hallway, when Kermitt came out, he told me it would be an additional charge of $40, $50, or $60 per room (depending on how clean I wanted my carpet). No where is this printed in the fine print section of the vouchers or on the website. The add'l charges listed on the website are for moving furniture or carpet protector. He was in and out in about 20 minutes, and my carpets (which were not all that dirty to begin with) looked exactly the same.... read more

Cheryl B. 

on Citysearch

10 years ago

I am VERY disappointed. I have called at least 30 times to get an appointment. The calls have gone to voice mail all but 1 time. Set up appt. waited NO SHOW. They will not call me back. Now I want a refund. Tired if trying to get my carpet cleaned before the expiration date in two weeks 

Melodie B. 

on Citysearch

10 years ago

Do NOT use Baby Safe Carpet Cleaning. I paid for a service to be used on Dec 31st. They were three hours late, then never showed. They agreed to call me to reschedule, but I never heard back. A week later, on Jan 6th, I spoke with the owner and requested a refund of my pre-paid service. He agreed and since then has claimed it was in the mail. My last conversation with him (three weeks ago), he said if I didn't receive the check the next day to let him know and he would deliver it to my house. I called back the next day and m... read more

Diji T. 

on Citysearch

10 years ago

Horrible service without even getting the service! WILL NOT RECOMEND TO ANYONE! They've been scheduled twice now to come and clean my carpet and both times NO SHOW! And I've had to miss work TWICE! They didn't even bother to call to cancel or reschedule, nor did they apologize or have a reason for not showing up when I called them. Plus they would not answer my calls or respond to my voice messages for days. All they said was; 1st time: "welll we see where you were scheduled, I don't know why no one showed up". 2nd time: "we... read more

lee j. 

on Citysearch

10 years ago

My wife purchased a Groupon deal, which I was very skeptical at first. But surprisingly they showed up within the time frame they said. They did a professional walkthrough and pointed out some areas that I didn't even see. They got right to work and didn't outstanding job. Even if my wife didn't buy a Groupon I would still use this company. Great job