Rachael W. on Citysearch
6 years ago
08/01/2015, 04:08 AM
I sent the following email 11 days ago after they fully charged my SO for an unnecessary cut that he was promised would be free. They never responded to the email and I am feeling very ripped off by this business now. My daughter, my SO, and myself are very unlikely to return as they seem to care more about profits than integrity and honor.
"To whom it may concern,
Andy offered to clean up my boyfriends recent cut (less than a week old). My boyfriend tried to say no, but was told there would be no charge. Because of that - the lack of a charge - he agreed to the trim. Thinking he wasn't being charged for the hair cut he also gave Andy a rather large tip.
However, when I looked at the receipt later that day and was rather put out when I noticed not only were we charged, but we were charged full price for my boyfriends unwanted "free" trim. This really upset me and all plans to return were immediately shelved.
I assume some confusion was created for the young man using the computer to ring us up. We explained that we were not to be charged for my boyfriends hair. Andy supported this to the cashier. I do not understand then how we were charged full price. Again, my boyfriend would have refused the service had he known he was going to be charged and only agreed due to it being free. Can you please explain why we were charged even though it was repeated several time that we weren't supposed to be charged?"
If I had been a screaming harpy, I would understand the lack of response. But I asked a valid question that was ignored and I now assume my business is not important enough for them to care about retaining myself, my daughter, or my SO as customers. Considering there are easily 8 other salons within walking distance, I will gladly take my business elsewhere and continue to tell everyone I know that Babooshka is not a nice place, that they don't care about their customers only their profits, and that anyone going there will end up just as unhappy as I am.