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Ayer Oil Co
- Heating & Air Conditioning/HVAC
- Ayer, MA
About this business
Location details
25 Westford Rd, Ayer, MA, 01432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Management is helpful and the techs are friendly and knowledgeable. 4 stars because the dispatch team could use some work.
I left my first review (screenshot provided) 3 years ago back when this company was still Ayer Oil. I’m so disappointed with the changes I’ve noticed since Haffner’s took over. I used to call up, someone would kindly answer the phone.. and they would help me with the reason for my call. They were personable, helpful, efficient. The customer service now is lacking significantly. It seems that there’s no proper dispatch department tracking the technicians and letting customers know when they’re running behind. I left work earl... read more
Ayer Oil (now part of Haffner Oil) offers a mixed experience. Their technical service is good - the furnace technician was thorough, and oil delivery staff were professional. However, their customer service needs major improvement. As a new customer, I found phone interactions unfriendly and dismissive, with poor communication about their process. Email responses were extremely slow, often taking over a week. What's most concerning is their apparent lack of interest in new customers. They seem indifferent about attracting ne... read more
Why did Haffners have to buy the company
Recently my burner went out overnight and we woke up to a cold house. I called at 6:30am on a Sunday morning and the technician was here in 45 minutes. He needed a part, which he had in the van, and the repair was made in 30 minutes. Consider that excellent service and much appreciated
Frequently asked questions about Ayer Oil Co
How is Ayer Oil Co rated?
Ayer Oil Co has a 4 star rating with 46 reviews.
When is Ayer Oil Co open?
Ayer Oil Co is closed now. It will open at 8:00 a.m.
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