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AutoZone Auto Parts
- Automotive
- Rockville, MD
About this business
Location details
824 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
I frequent AutoZone locations all over the DMV for my mobile automotive work and usually have solid experiences, but my visit to the Rockville, MD store was extremely disappointing. The commercial account manager I dealt with was unnecessarily rude and condescending. When I asked a simple question about tax on an item, I was met with comments like “What, you don’t know what you need?” and “You’ve never done taxes before?”—which was completely unprofessional. When I tried to de-escalate the situation, he responded with “I’m n... read more
Great service! Replaced wipers
I had a very disappointing experience at AutoZone in Rockville involving two staff members, one named Edgar and another shorter employee whose name I did not catch. We parked briefly, had a quick lunch nearby, and planned to buy from the store, but our car was towed almost immediately, costing us $170. The two employees came outside, looked directly at our car, and shortly after it was towed, which made us feel targeted. When we asked about it, the staff were rude, sarcastic, and dismissive. I later saw multiple reviews desc... read more
The Sales Manager Edgar has the worst attitude while talking with clients. Do not use this location they have no working parts knowledge. Please do not go here if you need help with your car! They will sell you the wrong part and not give you credit back either: this location needs a complete management over haul and retraining.
Make sure to pack some extra cash for parking at this location as they will likely tow your car, whether you are a customer or not. This location engages in predatory towing and has for several years. Check the other Google reviews and their Yelp. In my case, they took advantage of limited parking because of the snow storm and obscured signs by snow piles.
Frequently asked questions about AutoZone Auto Parts
How is AutoZone Auto Parts rated?
AutoZone Auto Parts has a 4.3 star rating with 385 reviews.
When is AutoZone Auto Parts open?
AutoZone Auto Parts is closed now. It will open tomorrow at 7:30 a.m.
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