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AutoNation Volkswagen Mall of Georgia
- Used Car Dealers
- Buford, GA
About this business
Location details
3711 Buford Dr, Buford, GA, 30519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Purchased a used vehicle June 2022 with a 1 year warranty. Exactly one year and one month, 17K miles driven, it now needs a whole new engine and water pump. Per the VW mechanic where it sits, it is nothing to do with the use of the car, and most likely there was damage prior to purchase ************************************** and not only are they rude and dismissive, they REFUSE to give me the pre inspection report of the vehicle. I was told to not contact any of the employees about this issue again.********************* (su... read more
this so true I have been dealing with car shield and them for 2 months they do not communicate the truth and they are a scam and adds extra charges for no reason without communicating b4 doing the work.
I launched the model 3 in the Southeast and even ***** has better customer service than the ************ Im not in the market for a new car both our q5 and VW bug are paid in full as were several of our previous cars. No reward for loyalty? I am still waiting to hear back about a recall from February and although Ive let it slide for months, in this extreme humidity and ******* heat.. its a ticking time bomb, the airbag error goes off every time its turned on, and the only response Ive been given is to trade it in essentiall... read more
Very deceptive business practices. Lure you in with a trade in offer, until you get there and drop $4600 off your trade.
Business response:
******* first I want to apologize for the experience that has left you with a less than satisfied experience. I would however like to discuss this further with you and see what if anything we can do to make the situation better, In addition to that I would like to speak with you so we as a company know where we went wrong and what we need to do to make sure it doesn't happen again. Please contact me personally, my name is ************************* I am the General Manager of the Penkhus ************** I can be reached at ***... read more
****************** including manager is absolutely awful. On my 2019 Golf Alltrack the service light in the dashboard indicted that I needed to schedule a maintenance service. The last service was performed on August 29th 2022. It was a 30K service @ ****** miles. I scheduled on Thursday 8/3 and was happy to get an appointment the next day at 7:30 am. I should notated that we initially purchased a Volkswagen Care Plus Package that includes all scheduled and recommended Service Maintenances at no extra charge. When my husband... read more
Specifically their Service and Parts Dept. Firstly, The Service Dept Mgr and the Parts Dept Mgr are Brothers-in-law, so if you have an issue with one, you have an issue with both. I Began servicing my vw Jetta TDI in approx 2013. Not long thereafter I began requesting one specific Master technician to always service my car. Fast forward to Nov 2021 I brought the car in because of a check engine light. This was the beginning of a ludicrous & very expensive NIGHTMARE. The technician indicated a new (Reman) DP Filter is require... read more
I purchased a 2023 Volkswagen atlas from Ventura Volkswagen. The sale of the car went totally smooth but once I was having issues with the alarm system that they told me was already installed my car which it wasn’t and it cost me $995 Started throwing warning lights on my dash and my interior light would stay on all day and all night. When I tried to contact Francisco, the general manager who helped me with the sale of my car since June 2023, about five days after my car purchase has never returned my car once and I left at ... read more
I purchased a 2023 Volkswagen atlas from Ventura Volkswagen. The sale of the car went totally smooth but once I was having issues with the alarm system that they told me was already installed my car which it wasn’t and it cost me $995 Started throwing warning lights on my dash and my interior light would stay on all day and all night. When I tried to contact Francisco, the general manager who helped me with the sale of my car since June 2023, about five days after my car purchase has never returned my car once and I left at ... read more
Both ****** and ****** were amazing and made the process seemless and easy
Frequently asked questions about AutoNation Volkswagen Mall of Georgia
How is AutoNation Volkswagen Mall of Georgia rated?
AutoNation Volkswagen Mall of Georgia has a 3.9 star rating with 85 reviews.
When is AutoNation Volkswagen Mall of Georgia open?
AutoNation Volkswagen Mall of Georgia is open now. It will close at 9:00 p.m.
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