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Autohaus BMW
- Car Dealers
- St. Louis, MO
About this business
Location details
3015 S Hanley Rd, St. Louis, MO, 63143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They were supposed to hold my plates and front license plate mounting bracket for pickup when they came in. I received an email stating that the plates would be mailed. I responded to the email and called *****************. She was not helpful at all. When I explained what had been previously arranged, she became angry and said she was not there during the sale. She then hung up on me.This dealership also thinks its appropriate to share personal information with random people via email.
Never have I been treated in such a way at a car dealership, let alone a BMW dealership. They do not deserve 1 star. They have no control of their sales staff and I guess just let them all do whatever they want with no systems in place to ensure what happened to me doesn't happen. I spoke with a salesman and agreed on a trade value for my car on a new BMW. I dropped everything, made an appointment to come see and buy the car, drove 3 hours to get it, and they accepted a deposit on it from someone else. Not once did they ask ... read more
Business response:
Hello *******, We understand your frustrations with us. Unfortunately, there were other people test driving and ready to put money down around the same time on this newly arrived 2022 *** X5M. In this case, we should have done better in informing you that a deposit is required to hold a vehicle and that others were looking at it. We wish we could have contacted you sooner to avoid the long drive. We apologize for the inconvenience you feel this caused you. If you would like to discuss this further, please contact ***********... read more
Frequently asked questions about Autohaus BMW
How is Autohaus BMW rated?
Autohaus BMW has a 4.7 star rating with 2,207 reviews.
When is Autohaus BMW open?
Autohaus BMW is closed now. It will open at 7:00 a.m.
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