Teresa O. on Yellow Pages
5 years ago
01/18/2016, 08:08 AM
I couldn't agree more with previous statements. I respect and trusted USAA and for them to do business with Auto Injury solutions has made me rethink continuing to give them my business. I have 100,000 medical rider with USAA which I find out after an accident in August is outsourced to auto injury solutions. I have submitted over $20000 in medical claims and they have refused payment of all doctors and hospitals. They have only reimbursed for ambulance and my out of pocket for prescriptions. I continue to get the same song and dance that they must have my full medical records not only the bills, but when I submit my full medical records they still deny saying they need more because it is the law. That is crap! I had a medical rider through Allstate before coming to USAA I switched only to save money but in the long run it isn't worth it. Allstate, I had an accident, submitted the bills (just the bills no full records) they sent me a check, within 5 days or paid directly, which ever I wanted. When I bring this up to Auto Injuries they actually have the nerve to imply that Allstate did not follow State or Federal Laws when they paid my claims by going by the bill only.
I just don't understand how USAA can continue to do business with these people. Or how they are allowed to stay in business. And unfortunately when I complain to USAA it appears to fall on deaf ears, which I find even more disheartening.