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Auto Glass Now Portsmouth
- Windshield Installation & Repair
- Portsmouth, VA
About this business
Location details
3035 High St, Portsmouth, VA, 23707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Terrible!! Cut wires to my rear view mirror and refused to do anything about it. I called weekly and was told the Regional Manager would call me back-never happened! I was given his number, called multiple time and no response. I was told over and over again dash camera footage was going to be pulled to see the tech cutting my wires, breaking my dash, and screwing up my wipers due to rain sensor fuse being blown at the time of cutting wires- Never Happened! Save your car, tim… See more
RecommendedGood customer service on the day I went
Business response:
Thanks for trusting us with your business, and taking the time to review us, Jacquetta!
I called and had a back glass for my truck ordered on Saturday 1/2/21 to be installed Monday 1/4/21. I called Monday morning and verified they had the correct glass. Called again Monday afternoon verifying that if I had my truck in by 3 they could have it done by 6 which they verified would not be an issue. I got the truck there about 2:50pm sat in the lobby for ~15 minutes w/o being greeted I finally got help and again verified the glass was there and the install time. The gentleman at the counter said a couple hours, he st... read more
Business response:
We highly appreciate you took the time to let us know about this, Tyler. Please accept our sincere apologies, as your experience couldn't be any further from the level of service we strive to provide. We are sorry us quoting and ordering the wrong part caused this inconvenience.
Wouldn’t go back . The lady over the phone asked me what time I would like to come. I get there at the time we agreed on , she tells me they don’t do appointments first come first serve ..... (why have me make an appointment if y’all don’t do appointments) 🙄🙄🙄 So I returned the next day . Got there before they even opened . I was the second person in line . I called back at 11 asking is my car ready . It’s been three hours and I was the second person there ! Why have you not replaced my window ! I tell the lady that I hav... read more
Business response:
Thank you so much for taking the time to bring this to our attention, Ann. We're truly sorry to hear about your experience, and we can assure you this is not the level of service we strive to provide. All our stores work on a first-come, first-serve basis; we apologize if we failed to convey this information accurately. Our 50% off offer means that we take 50% off the list price of the glass that we would be installing in your vehicle, not 50% off what other competitors are charging as they may or may not be offering discoun... read more
Beware and check your repairs before you pay. Very disappointed with this location. I had used them a couple of times in the past to have windshields replaced. Today I went for a chip repair and the person that supposedly did the repair said to just tip him and he would take care of it. I am now sitting at to another location to have the same chip actually repaired. When the location that actually fixed the chip called the Springdale location they said I was never there. I'm now out the money given to this place and have to ... read more
Business response:
Thank you so much for taking the time to bring this to our attention, Valerie. We're truly sorry to hear about your experience, and we can assure you this is not the level of service we strive to provide. Our understanding is that our District Manager already sorted this out and refunded your repair. If that was not the case and/or further assistance is needed, please don't hesitate to reach us here: https://autoglassnow.com/contact/.
2nd time here, they do an awesome job.
While the folks both on the phone and in-person are nice and the pricing is good, I can’t recommend this location. I had my windshield replaced on 12/2/2020. When I attempted to drive in the rain yesterday (12/14) for the first time since having the windshield replaced, my wipers (purchased and installed in October—only two months old) literally fell apart. The metal on both front wipers was broken. Luckily I was around the corner from an auto parts store and replaced them. I… See more
EVERYTHING WHEN REAL NICE IT DIDN'T TAKE LONG FOR THEM TO DO MY WINDSHIELD N THEY'RE ACTUALLY REALLY NICE PEOPLE WITH GREAT SERVICE
Rude office staff with an attitude and very unprofessional my entire door panel falls off because they broke the clips while replacing a window and refuse to fix it would not recommend going here
Frequently asked questions about Auto Glass Now Portsmouth
How is Auto Glass Now Portsmouth rated?
Auto Glass Now Portsmouth has a 4.7 star rating with 770 reviews.
When is Auto Glass Now Portsmouth open?
Auto Glass Now Portsmouth is closed now. It will open tomorrow at 8:00 a.m.
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