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Auto Factory Automotive

4.4

About this business

Location details

156 Newbury St, Peabody, MA, 01960, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.4913 reviews
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Steven V.'s profile image
Steven V. 
a month ago

Truthful and honest review: this dealership is not a hassle-free dealership. View all photos, and make your own decisions. If you have a few minutes, read through the review. Day one was overall a good outcome. May 10, Saturday afternoon, I visited the dealer, checked out the unit, and spoke with the sales manager and salesman. They were nice. I was understanding because it’s a Saturday. The funding financing office is closed early, so everything was fine. Monday. I got a call from the sales guy telling me congratulations. Y... read more

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Steven V.'s profile image
Steven V. 
a month ago

Brian is the sales manager Nicholas and Michael are owners previous business name detour cars llc now Doing business as Auto factory. This was my mistake for taking the kindness of sales manager and sales person at the beigning, People do your research They aren’t a BBB business with multiple complaints and chamber of commerce tons of 1 star reviews. Lots of fake google reviews huge red flag 1 -2 reviews per google account versus organic and authentic reviews I personally like giving small businesses good reviews to help the... read more

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4+ photos
Judi B.'s profile image
Judi B. 
4 years ago

Horrible, horrible place. Stay far, far away! Go to the Better Business Bureau website to see all the detailed complaints. Total scammers! 

Michael C.'s profile image
Michael C. 
4 years ago

Yup these guys are the old detour auto with the $995 documentation fee and the 12 percent interest rate, they take every dime they can get, never encourage you to test drive the car, just don’t trust them is my advice, that’s why there not detour auto any more, 

Kayla D.'s profile image
Kayla D. 
4 years ago

I had the pleasure of dealing with Brian here at Auto Factory. Came in on Thursday night to look at Jeep Wranglers. Found one I loved for an awesome price and Brian was great at telling me everything about it. He set me up with financing that day when I had gotten there at 5 and actually stayed late just to finalize the paperwork. We had some problems with my trade in that could have really delayed the process of me getting my Jeep back a month but Brian found a way to still make the deal happen within 6 days. I am extremely... read more

Tracy S.'s profile image
Tracy S. 
5 years ago

I just recently purchased a Lexus and I am very pleased with customer service I received. Bill was very professional, knowledgeable and courteous. He made my buying experience so worry free. I highly recommend Auto Factory to my friends and family members. Thank you ! 

Frequently asked questions about Auto Factory Automotive

How is Auto Factory Automotive rated?

Auto Factory Automotive has a 4.4 star rating with 913 reviews. 

When is Auto Factory Automotive open?

Auto Factory Automotive is open now. It will close at 7:00 p.m.  

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