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Authorized Appliance Repair. Co.
- Appliances & Repair
- Phoenix, AZ
About this business
Authorized Appliance Repair Co. LLC provides a complete line of appliance repair. Located in Phoenix, Ariz., it is certified to perform repairs on all major household appliances. The firm provides an array of repair services, such as refrigerator and stove repair, oven and electric range repair, dishwasher and dryer repair and washer repair, to name a few. Authorized Appliance Repair Co. LLC offers factory authorized service for its manufacturing partners, including LG, Samsung, Asko, Fisher & Paykel, Electrolux and Sub Zero... read more
Location details
320 W Lone Cactus Dr, #3, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We needed service on our Whirlpool washer under ****** Protection Plan. Authorized Appliance was assigned to our claim. The day before the scheduled service call, the tech called to confirm the appointment and give an approximate time that he would arrive. The next day, the tech arrived shortly before anticipated. It didn't take long before he had diagnosed the problem and got the washer running again. He indicated that the control board should be replaced for reliability, that he would have to return after securing the part... read more
I WAS REFERRED HERE BY GE AFTER BUYING A MICROWAVE THAT DID NOT WORK. THE OFFICE MANAGER ANSWERED THE ***** AND AFTER EXPLAINING WHY I WAS CALLING SHE TREATED ME IN THE MOST RUDE MANNER I COULD POSSIBLY IMAGINE. SHE WAS MY ONLY OPTION SO I HAD TO NOT CONFRONT HER.AFTER TERMINATING THE CALL I CONTACTED GE AND TOLD THEM OF MY UNPLEASANT EXPERIENCE AND THEY WERE VERY NICE AND OFFERED ME A TOKEN GIFT CERTIFICATE. JUST A WARNING TO ANYONE HAVING TO DEAL WITH THESE PEOPLE AVOID IT IF POSSIBLE
I WAS REFERRED HERE BY GE AFTER BUYING A MICROWAVE THAT DID NOT WORK. THE OFFICE MANAGER ANSWERED THE ***** AND AFTER EXPLAINING WHY I WAS CALLING SHE TREATED ME IN THE MOST RUDE MANNER I COULD POSSIBLY IMAGINE. SHE WAS MY ONLY OPTION SO I HAD TO NOT CONFRONT HER.AFTER TERMINATING THE CALL I CONTACTED GE AND TOLD THEM OF MY UNPLEASANT EXPERIENCE AND THEY WERE VERY NICE AND OFFERED ME A TOKEN GIFT CERTIFICATE. JUST A WARNING TO ANYONE HAVING TO DEAL WITH THESE PEOPLE AVOID IT IF POSSIBLE
I WAS REFERRED HERE BY GE AFTER BUYING A MICROWAVE THAT DID NOT WORK. THE OFFICE MANAGER ANSWERED THE ***** AND AFTER EXPLAINING WHY I WAS CALLING SHE TREATED ME IN THE MOST RUDE MANNER I COULD POSSIBLY IMAGINE. SHE WAS MY ONLY OPTION SO I HAD TO NOT CONFRONT HER.AFTER TERMINATING THE CALL I CONTACTED GE AND TOLD THEM OF MY UNPLEASANT EXPERIENCE AND THEY WERE VERY NICE AND OFFERED ME A TOKEN GIFT CERTIFICATE. JUST A WARNING TO ANYONE HAVING TO DEAL WITH THESE PEOPLE AVOID IT IF POSSIBLE
Wish I could give NO stars!! This company is a joke. DO NOT USE THEM! look at all their yelp reviews and you will see the same pattern. DONNA the lady that does the scheduling is as rude as you get, unprofessional and inconvenienced. They don't fix things properly, they don't provide proper paperwork or call back. Unfortunately I had to use them as they do warranty work for Lowes. I did call and speak with manager at Lowes, urged him to read the yelp reviews and get with corporate to find another warranty company to work wit... read more
Wish there were a negative rating for this company!!! Rude, unprofessional and poor service! Waited 4 hours for a scheduled appointment for a 3rd time. 1st time Greg determined my ice maker was not repairable and had to order a new one, paid a $75.00 deductible for my **** ******** ** ******* warranty (another story for another time)... 2nd time Greg showed up and installed the new ice maker, which made one small batch of ice and never worked again... Home Warranty company scheduled a 3rd appointment to see why the NEW ice m... read more
Business response:
The technician called on route and customer did not answer the phone. Technician drove to the home and tried ringing the broken doorbell and banging on the door. After several attempts, he left a card and continued. Since we can not answer phones while driving--the technician could not answer but once he parked, he was all the rude and derogatory remarks the customer left. It is best for another company to continue with service
in report it show the washer ve been fixed and replace part ,i was with tec and didnt even open washer
Business response:
You are correct and I apologize for the confusion. This machine is being used for commercial use and is no longer under warranty through Frigidaire. I will contact Frigidaire and make them aware of the mistake and send the customer a bill for the service call. Thank you for bringing this to our attention!
I have had issues with my dishwasher three times last year. When I call Lowes they schedule a time, which always seems to be different than Authorized has me set up for (I always call companies to verify appointments). This is most likely a Lowes issue. The tech (who I really like) Greg did call prior to the appointments, and showed up on time. Granted he had to look at the dishwasher order parts and within the next few weeks of the first two issues it was taken care of. (Each time the dishwasher was down for over a month ho... read more
Business response:
As I have mentioned to this customer--phone lines are busy in the mornings and if they are full--they roll over to message. We also have to call warranty companies with estimates to receive authorization and unfortunately--we can be on hold for up to an hour--which restricts the lines as well. We offer many other methods of communication which Mr. ****** ******* has exhausted. Additionally--due to where Mr* ******* lives--it is not an area that we can just "work in" a different technician. He lives on the outskirts of town a... read more
Authorized Appliance Repair Company is contracted through Lowe's to do warranty work on Frigidaire refrigerators. First, there was an issue with the appointment time (either 8am-12p or 12pm-5pm), but eventually was given a 5pm appointment (issue with the time, maybe on the fault of Lowe's). I was told the technician would call before coming over. Never received a call from the technician. I called Lowe's back and they can't get a hold of them either because their office closes at 3:30pm on Friday's (today is Friday, and I ha... read more
Business response:
We spoke to this customer and he insisted he was in the morning, which according to the paperwork we received from Lowes, was set up for afternoon. When we spoke, we explained to him that the tech had a big call and may be running late. The customer stated he wouldn't be home until after 4:30-5:00. We called both numbers when on the way--and yes, was running late--after 6pm. Nobody answered the phone and he told us if he didn't answer not to bother coming. We did what we could to accommodate this customer and it is too bad t... read more
Frequently asked questions about Authorized Appliance Repair. Co.
How is Authorized Appliance Repair. Co. rated?
Authorized Appliance Repair. Co. has a 1.9 star rating with 75 reviews.
When is Authorized Appliance Repair. Co. open?
Authorized Appliance Repair. Co. is closed now. It will open on Monday at 8:00 a.m.
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