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Austin Energy - City of Austin

1.5

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Location details

2526 Kramer Ln, Ste 115, Austin, TX, 78758, United States

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WeekdayScheduleStatus
Mon7:45 a.m. to 4:30 p.m.
Tue7:45 a.m. to 4:30 p.m.
Wed7:45 a.m. to 4:30 p.m.
Thu7:45 a.m. to 4:30 p.m.
Fri7:45 a.m. to 4:30 p.m.
SatClosed
SunClosed
1.5147 reviews
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Jasmin Richardson's profile image
Jasmin Richardson 
3 weeks ago

Atrocious rates, terrible customer service. Not sure how I was paying about $600/mo in 1400 Sq ft of living space. Called in and they said “there’s nothing we can do, this is normal based on your usage”. You would think they have more attractive rates since they’re the monopoly in Austin, you can’t get another service provider. 

Yasnara Gamez's profile image
Yasnara Gamez 
3 months ago

La peor compañía de energía que he tenido en 9 años. Si puede aléjese de ellos. Lamentablemente donde vivo ahora solo tienen contrato con ellos, no veo la hora de mudarme y dejar atrás esta pesadilla que me causan. Tengo en pleno verano mi aire en 74 en un apartamento de 550 sq y ellos se contradicen entre ellos una persona me dijo que por encima de 69 gastaba menos ahora que llame dicen que 78. Quien tiene calefacción en verano? NADIE! Nos creen ignorantes y nos tratan con desprecio cuando ponemos una queja y por supuesto l... read more

yasnara gamez's profile image
yasnara gamez 
3 months ago

Cada mes el valor de energía sigue subiendo sin razón. Un apartamento de 550 sq pagando más de 100 dólares de corriente, en tantos años en este país jamás había tenido tan mala opinión de una compañía de energía. SON LOS PEORES DE TODO EL ESTADO! ALEJESE SI PUEDE DE ELLOS. Yo lamentablemente vivo en lugar que solo tienen contrato con esta empresa. 

Eric Culley's profile image
Eric Culley 
4 months ago

This company is abysmal. A complete monopoly on the power service offerings in Austin, and they know it. An incredible about of anti-consumer processes and "rules". It's about time some lobbying happens to remove this monopolization and open up options for us living here. They know if this happened, they'd immediately lose half of their customer base. 

Ashley Ortiz's profile image
Ashley Ortiz 
4 months ago

Frequently asked questions about Austin Energy - City of Austin

How is Austin Energy - City of Austin rated?

Austin Energy - City of Austin has a 1.5 star rating with 147 reviews. 

When is Austin Energy - City of Austin open?

Austin Energy - City of Austin is closed now. It will open on Monday at 7:45 a.m. 

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