Aurora Vision Center

susan baker 

on Google

2 months ago

I ordered my contacts (new for eye condition) on April 22 and paid for shipping to be delivered right to my house. It is now May 7 and I have not received them yet. Supposedly they got delivered to the clinic last week and then sent on to my house. I usually don’t write bad reviews but this is a bit long to wait for contacts!! 

Beverly Lewis-Moses 

on Google

6 months ago

In this modern day it took entirely too long to get my glasses. .had i known they had to be sent someplace else to.have the lense placed into frames that i alteady had.and or that it would take this long.i would gone some place else.....further..there needs to be more trainging on customer service for the clerk optical clerk or whoever sits at that frontdesk and has 1st contact with "paying" customers,...a little decorum and proper custo mer service goes a long way and rudeness on the part of an aurora employee has no place ... read more

Dreams USA 

on Google

a year ago

Rude and unprofessional 

Anonymous 

on Google

2 years ago

I was told that glasses would be available in 1 to 2 weeks after placing the order. I gave the optical shop my prescription on 3/27/24 and my glasses weren’t ready until 4/26/24, that’s 31 days. Enough said? Not quite. When I picked up the glasses there was no acknowledgement, much less an apology by optical shop staff for the long delay in delivering my glasses to me. Customer service quality? Buyer beware. 

Robert Frank 

on Google

2 years ago

I was told that glasses would be available in 1 to 2 weeks after placing the order. I gave the optical shop my prescription on 3/27/24 and my glasses weren’t ready until 4/26/24, that’s 31 days. Enough said? Not quite. When I picked up the glasses there was no acknowledgement, much less an apology by optical shop staff for the long delay in delivering my glasses to me. Customer service quality? Buyer beware.